Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Donald Phanord

Ottawa

Summary

Dynamic and detail-oriented Client Advisor with a proven track record of delivering exceptional client support services. Expertise in managing and nurturing client relationships while formulating and implementing tailored strategies to meet diverse needs. Strong communication skills and a highly organized approach ensure effective collaboration and problem-solving. Committed to enhancing client satisfaction and driving business success through proactive engagement and innovative solutions.

Overview

9
9
years of professional experience

Work History

Client Advisor

Royal Bank of Canada
06.2024 - Current
  • Generated $1.51 million YTD in referral volume to retirement planners and mortgage specialists, consistently exceeded KPIs for appointment bookings, referrals, and digital enablement, while leveraging technology to enhance client experience
  • Proactively built relationships with clients across branch and community settings, providing personalized financial guidance and identifying banking solutions while delivering exceptional customer service through active listening and needs assessment
  • Proactively resolved banking issues and managed comprehensive financial transactions, while cultivating strategic relationships with internal specialists and partners to maximize referral opportunities and deliver integrated solutions
  • Adhered to AML/BSA requirements and other regulated banking activity.

Customer Service/associate

Walmart
11.2021 - 06.2024
  • Cash Management: Managed cash register operations with precision and accuracy, honing my financial transaction skills.
  • Customer Service: Provided excellent customer support, resolving issues promptly and enhancing customer satisfaction.

Marketing Agent

Ground Nation
09.2016 - 12.2018
  • Contributed significantly to a public school library’s restoration via strategic planning of various fundraisers, including a Health Day that involved conducting first aid sessions with a volunteer team.
  • Managed an Excel spreadsheet to track funds raised and supervised fund allocation for optimal efficiency.

Education

Bachelor's Degree - Finance Major, Minor in Entrepreneurship

University of Ottawa
Ottawa, ON

Skills

  • Fluent in English and French
  • Experience in financial services
  • Client relationship management
  • User interface prototyping
  • Product development
  • Budget management
  • Advanced Excel skills
  • Proficient in Microsoft Word
  • Advanced calculus proficiency
  • Academic tutoring
  • Proficient in Microsoft PowerPoint

Languages

French
Native or Bilingual

Timeline

Client Advisor

Royal Bank of Canada
06.2024 - Current

Customer Service/associate

Walmart
11.2021 - 06.2024

Marketing Agent

Ground Nation
09.2016 - 12.2018

Bachelor's Degree - Finance Major, Minor in Entrepreneurship

University of Ottawa
Donald Phanord