Winny Chieu
North York
Summary
Dynamic and results-driven Client Advisor with experience in luxury retail, offering personalized service and styling expertise to high-end clientele. Bilingual in English and Cantonese, with an understanding of Mandarin and French, enabling effective communication across diverse markets. Skilled in clienteling, sales performance, and brand representation, consistently exceeding targets and KPIs through strategic cross-selling, upselling, and exceptional customer service. Proficient in Excel and various retail software tools, adept at managing closing procedures, and more. Passionate about delivering exceptional client experiences while maintaining the prestige of luxury brands.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Advisor
Miu Miu
05.2022 - Current
- Demonstrated deep product knowledge of Miu Miu collections to effectively communicate brand DNA and craftsmanship to clients.
- Proactively identified sales opportunities through consistent client outreach, follow-ups, and prospecting, growing a loyal customer base which results in client retention and repeat purchases.
- Consistently achieved individual sales goals and KPIs through personalized styling, private appointments, cross-selling and the use of WeChat.
- Supported boutique operations including stock organization, visual merchandising, and team collaboration to enhance overall store performance.
Seasonal Client Advisor
Tiffany & Co
11.2021 - 01.2022
- Delivered exceptional client service in a high-volume luxury retail environment during peak holiday season, upholding Tiffany & Co.’s iconic heritage and customer service standards.
- Assisted clients with fine jewelry and gift selections by offering personalized recommendations based on individual preferences and occasions.
- Collaborated with the sales and operations teams to maintain store presentation, restock displays, and fulfill phone or in-store orders.
Beauty Advisor
Kiehl's Since 1851
05.2021 - 11.2021
- Conducted skincare consultations to assess client’s skin concern, analyzed their skin type, and recommended appropriate Kiehl’s products to address their needs.
- In charge of creating monthly promotional boards and ensuring visual merchandise standards were met.
- Built and maintained strong customer relationship by providing product demonstrations education on skincare routines and following up.
Education
Business and Society
YORK UNIVERSITY
04.2023
High School Diploma -
APPLEWOOD HEIGHTS SECONDARY SCHOOL
06.2018
Skills
- Detail-oriented
- Excellent Communication & Active Listening Skills
- Expertise in Fashion Trends & Brand Storytelling
- Bilingual in English and Cantonese, with proficiency in understanding French and Mandarin
- Experience with Retail Software & Inventory Management
- Proficient in Excel & Closing Procedures
Certification
INSIDE LVMH Certificate
Timeline
Client Advisor
Miu Miu
05.2022 - Current
Seasonal Client Advisor
Tiffany & Co
11.2021 - 01.2022
Beauty Advisor
Kiehl's Since 1851
05.2021 - 11.2021
Business and Society
YORK UNIVERSITY
High School Diploma -
APPLEWOOD HEIGHTS SECONDARY SCHOOL
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