Dip Podder
Calgary,AB
Summary
Hardworking and passionate public servant who enjoy collaborating with people, always have a desire to learn and contribute to the community seeking an opportunity for the Peace Officer,Transit Public Safety position.
Overview
3
3
years of professional experience
Work History
Taxpayer Service Agent
Canada Revenue Agency
01.2024 - Current
- Provided service to Canadian taxpayers by responding to their inbound calls during peak tax season by working extended hours as needed, ensuring all taxpayer inquiries were addressed promptly.
- Managed high volumes of inbound calls, consistently meeting performance targets while reassuring quality service standards.
- Conducted thorough research into complex tax issues to provide accurate information and resolutions for taxpayers.
- Worked closely with other departments to resolve taxpayer disputes quickly and efficiently, promoting CRA's highest standard of service towards taxpayer.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines and privacy regulations at all times.
- Improved taxpayer satisfaction by providing timely and accurate information on tax policies and procedures.
- Assisted taxpayers in resolving issues with their accounts, leading to increased customer satisfaction ratings.
- Enhanced department efficiency by streamlining processes for handling taxpayer inquiries and correspondence.
- Reduced response times for taxpayer inquiries through effective case management and prioritization.
Safety Coordinator
Genvion Corporation
01.2023 - 01.2024
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions and preventative actions(CAPA).
- Reduced accident rates through the development and implementation of effective safety training programs.
- Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problem solving.
- Gathered information, prepared reports, and drafted correspondence related to cases.
Customer Service and Sales Representative
Verizon
04.2021 - 01.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Science - Biochemistry
University of Manitoba
Winnipeg, MB02.2023
Skills
- Stress Tolerance
- High critical thinking skill
- Problem-solving abilities
- Execellent conversation starter
- Teamwork and Collaboration
Additional Information
- Valid Class 5F driver's license with +3 merit points.
- Permanent Resident.
Timeline
Taxpayer Service Agent
Canada Revenue Agency
01.2024 - Current
Safety Coordinator
Genvion Corporation
01.2023 - 01.2024
Customer Service and Sales Representative
Verizon
04.2021 - 01.2023
Bachelor of Science - Biochemistry
University of Manitoba
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