Devindra Beekawoo
St Johns,Newfoundland And Labrador
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Goal-oriented and effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Courteous and cordial with a desire to take on challenges at a new company
Overview
5
5
years of professional experience
Work History
Taxpayer Services Agent
Canada Revenue Agency
St. John's, NL
06.2023 - Current
- Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
- Provided assistance to taxpayers in filing their tax returns accurately and efficiently.
- Ensured that all required forms were completed correctly before submitting them to the appropriate agencies.
- Processed taxpayer requests for payments or refunds in a timely manner.
- Researched and answered taxpayer inquiries regarding federal and state tax regulations.
- Assisted taxpayers with understanding the requirements of different types of taxes, such as income, sales, property, and excise taxes.
Customer Service Representative
Alorica
St. John's, NL
05.2020 - 04.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Claims Administrator
Quantum Insurance
Ebene, Mauritius
11.2018 - 09.2019
- Processed incoming claims, including data entry into the system.
- Educated customers about their rights under applicable laws governing insurance coverage.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed customer claims for accuracy and completeness.
- Prepared detailed reports summarizing claim activity for management review.
Education
Bachelor of Science - Applied Mathematics
Memorial University of Newfoundland
St John’s, NL05-2024
Skills
- Stress Tolerance
- Client Prospecting
- Customer Engagement
- Organizational Skills
- Insurance Claim Regulations
- Customer follow-up
- Critical Thinking
- Time management abilities
- Claims Information Gathering
- Professionalism
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Accomplishments
- Best Delegate and Best Delegation at Model United Nations
Affiliations
- Chess player
- Football
- Music
Timeline
Taxpayer Services Agent
Canada Revenue Agency
06.2023 - Current
Customer Service Representative
Alorica
05.2020 - 04.2023
Claims Administrator
Quantum Insurance
11.2018 - 09.2019
Bachelor of Science - Applied Mathematics
Memorial University of Newfoundland
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