Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sukhmani Jassal

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

3
3
years of professional experience

Work History

SP04- Taxpayer Services Agent

Canada Revenue Agency (CRA)
01.2024 - Current
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines and privacy regulations at all times.
  • Improved taxpayer satisfaction by providing timely and accurate information on tax policies and procedures.
  • Planned and organized tasks to effectively resolve enquiries, requests for information and changes to tax returns or accounts.
  • Enhanced department efficiency by streamlining processes for handling taxpayer inquiries and correspondence.
  • Developed positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction.
  • Assisted taxpayers in resolving issues with their accounts, leading to increased customer satisfaction ratings.
  • Educated taxpayers on available payment options and helped them establish suitable payment plans based on their financial situations.
  • Provided support during peak tax season by working extended hours as needed, ensuring all taxpayer inquiries were addressed promptly.
  • Attended frustrated taxpayers' enquiries during the end of tax season when they encounter delays in with their refunds and benefits payments.
  • Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.

Store Manager

Chevron
05.2021 - 01.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Creating weekly schedule for employees as per the pace of store sales.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Associate's of Arts (General) -

Columbia College
Vancouver, BC
04.2021

Skills

  • Stress Tolerance
  • Cross-cultural sensitivity
  • Call Center Customer Service
  • Critical Thinking
  • Client needs analysis
  • Data Entry
  • Customer Complaint Resolution
  • Administrative Functions
  • Records Maintenance
  • Customer Engagement
  • Problem-Solving
  • Team Leadership

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

SP04- Taxpayer Services Agent

Canada Revenue Agency (CRA)
01.2024 - Current

Store Manager

Chevron
05.2021 - 01.2024

Associate's of Arts (General) -

Columbia College

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Sukhmani Jassal