Dilan Elise Tolu
Vaughan,ON
Summary
Passionate student and employee who continuously strives to learn new things and grow through school courses and different work opportunities. Successful at managing multiple priorities with a positive attitude and views challenges as an opportunity for growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer Crisis Responder
Kid's Help Phone
01.2025 - Current
- Engage in one-on-one text-based conversations with individuals experiencing mental health crises, suicidal ideation, abuse, self-harm, anxiety, and depression.
- Apply active listening, risk assessment, and grounding strategies to de-escalate situations while maintaining a compassionate and non-judgmental tone.
- Work within established boundaries and protocols, including mandated reporting when necessary (e.g., abuse or imminent risk cases).
- Collaborate with professional supervisors during and after conversations to ensure quality of care and support for both users and myself.
- Maintain confidentiality, adhere to ethical standards, and document interactions as required.
- 36+ hours of intensive pre-service training.
Studio Consultant
Crock A Doodle
11.2023 - Current
- Greeted customers and explained the pottery painting process, offering suggestions and techniques.
- Managed transactions at the front desk.
- Supported studio events, birthday parties, and workshops.
- Loaded and unloaded a kiln.
- Wrapped finished products.
- Balanced creativity with responsibility by following safety procedures and handling fragile artwork with care.
- Visited schools to help children explore their artistic abilities and enjoy the process of pottery painting.
Aquatic Lifeguard
Canada's Wonderland
04.2022 - 09.2023
- Responded promptly to emergencies, executing rescue techniques and providing first aid as needed.
- Conducted regular safety inspections of pool area, identifying potential hazards and ensuring compliance with regulations.
- Collaborated with team members during drills to enhance emergency response preparedness and efficiency.
- Maintained accurate records of incidents and rescues for reporting purposes, improving overall safety protocols.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Social Work - Social Work
York University
Toronto, ON06-2028
Skills
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking Abilities
- CPR trained
- Swim Instructor and Lifesaving Instructor Certification
Certification
- Certified Crisis Responder, Kid's Help Phone, Current
- Certified Swim Instructor and Lifesaving Instructor, Lifesaving Society, Current
- Certified in First Aid, Lifesaving Society, Current
Timeline
Volunteer Crisis Responder
Kid's Help Phone
01.2025 - Current
Studio Consultant
Crock A Doodle
11.2023 - Current
Aquatic Lifeguard
Canada's Wonderland
04.2022 - 09.2023
Bachelor of Social Work - Social Work
York University
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