Peyton Vance
Kelowna,BC
Summary
Empathetic and dedicated professional with a Bachelor's degree in Psychology and experience in crisis response and emotional support programs. Passionate about contributing to the well-being of others and committed to making a positive impact in mental health and crisis support services.
Overview
7
7
years of professional experience
Work History
Volunteer Crisis Responder
Kids Help Phone
07.2024 - Current
- Maintained up-to-date knowledge of crisis intervention techniques, applying them effectively in diverse situations.
- Developed rapport with texters, fostering a sense of trust through active listening that encouraged open dialogue about their ongoing challenges.
- Successfully applied the ladder up risk assessment technique to identify risk factors and act accordingly
- Fostered a positive work environment by being approachable, supportive, and open to feedback from coaches and supervisors alike.
- Effectively managed and prioritized multiple text conversations simultaneously, providing timely and empathetic support to each individual in crisis.
Friendly Calls Program Volunteer
Canadian Red Cross
06.2024 - Current
- Conducted weekly phone calls with participants to provide emotional support, fostering a sense of connection and reducing feelings of isolation.
- Encouraged healthy coping strategies tailored to individual needs, contributing to participants' overall well-being and resilience.
- Assisted participants in identifying and accessing well-being resources, including community services, mental health support, and other relevant programs.
- Built rapport and trust with diverse individuals, demonstrating empathy, active listening, and cultural sensitivity.
- Documented participant interactions and progress, maintaining confidentiality and adhering to organizational guidelines.
Hostess + Server
Craft Beer Market
05.2018 - 03.2023
- Effectively managed multiple tables, ensuring timely order delivery and exceptional guest experiences
- Demonstrated proficiency with the restaurant's POS system, accurately processing orders and payments
- Resolved customer concerns and complaints with professionalism, maintaining high customer satisfaction
- Managed the front desk for two floors, while multitasking over the radio, telephone and computer, while directing between 3-5 other hosts at a time
Education
Bachelor of Arts - Psychology
University of British Columbia
08.2024
Timeline
Volunteer Crisis Responder
Kids Help Phone
07.2024 - Current
Friendly Calls Program Volunteer
Canadian Red Cross
06.2024 - Current
Hostess + Server
Craft Beer Market
05.2018 - 03.2023
Bachelor of Arts - Psychology
University of British Columbia
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