Summary
Overview
Work History
Education
Timeline
Generic

Peyton Vance

Kelowna,BC

Summary

Empathetic and dedicated professional with a Bachelor's degree in Psychology and experience in crisis response and emotional support programs. Passionate about contributing to the well-being of others and committed to making a positive impact in mental health and crisis support services.

Overview

7
7
years of professional experience

Work History

Volunteer Crisis Responder

Kids Help Phone
07.2024 - Current
  • Maintained up-to-date knowledge of crisis intervention techniques, applying them effectively in diverse situations.
  • Developed rapport with texters, fostering a sense of trust through active listening that encouraged open dialogue about their ongoing challenges.
  • Successfully applied the ladder up risk assessment technique to identify risk factors and act accordingly
  • Fostered a positive work environment by being approachable, supportive, and open to feedback from coaches and supervisors alike.
  • Effectively managed and prioritized multiple text conversations simultaneously, providing timely and empathetic support to each individual in crisis.

Friendly Calls Program Volunteer

Canadian Red Cross
06.2024 - Current
  • Conducted weekly phone calls with participants to provide emotional support, fostering a sense of connection and reducing feelings of isolation.
  • Encouraged healthy coping strategies tailored to individual needs, contributing to participants' overall well-being and resilience.
  • Assisted participants in identifying and accessing well-being resources, including community services, mental health support, and other relevant programs.
  • Built rapport and trust with diverse individuals, demonstrating empathy, active listening, and cultural sensitivity.
  • Documented participant interactions and progress, maintaining confidentiality and adhering to organizational guidelines.

Hostess + Server

Craft Beer Market
05.2018 - 03.2023
  • Effectively managed multiple tables, ensuring timely order delivery and exceptional guest experiences
  • Demonstrated proficiency with the restaurant's POS system, accurately processing orders and payments
  • Resolved customer concerns and complaints with professionalism, maintaining high customer satisfaction
  • Managed the front desk for two floors, while multitasking over the radio, telephone and computer, while directing between 3-5 other hosts at a time

Education

Bachelor of Arts - Psychology

University of British Columbia
08.2024

Timeline

Volunteer Crisis Responder

Kids Help Phone
07.2024 - Current

Friendly Calls Program Volunteer

Canadian Red Cross
06.2024 - Current

Hostess + Server

Craft Beer Market
05.2018 - 03.2023

Bachelor of Arts - Psychology

University of British Columbia
Peyton Vance