Dhruti Lad
Winnipeg,MB
Summary
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Avid E-Commerce Personal Shopper ready to exceed customer satisfaction expectations and promote internal business goals. Blends retail delivery assistance with promotional and commercial enhancement measures. Delivers critical merchandise to local shoppers while encouraging return patronage and E-Commerce revenue growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
RBCCC (RBC Convention Centre)
11.2022 - Current
- Setting and cleaning tables, organizing plates and silverware
- Serving food, carrying dishes, trays, plates, and silverware back and forth from and to the kitchen
- Assisting fellow employees and team working under heavy pressure and busy days
- Understanding, listening to, and respecting the customers
- Following strict COVID-19 SOPS to ensure the safety of shoppers and fellow employees
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Learned and followed local alcohol laws to keep convention centre compliant with regulations while serving spirits.
E-Commerce Personal Shopper
Real Canadian Superstore
07.2022 - Current
- Provided an elevated customer experience to generate a loyal client
- Assisted customers with food selection, inquiries and order customization requests
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Built long-term customer relationships and advised customers on purchases and promotions
- Shopped customers' orders, substituting items, when necessary, if allowed
- Dispensed orders to customers in a timely and organized manner
Education
BBA - Economics And Finance
University of Winnipeg
Winnipeg, MB09.2025
Skills
- Team worker
- Strong Work Ethic
- Positive attitude
- Good communication
- Hardworking and Fast Learner
- Warm and Friendly
- Food station setup
- Order Accuracy
- Exceptional customer service
- Conflict and Complaint Resolution
- Reliable and Responsible
Languages
English
Hindi
Gujarati
Certification
- CFA Ethics Challenge, CFA Society
- Smart Choices, SmartChoicesMB - 2027
voluntary activity
Simon Mission : Helping mission to separate, arrange and place donations correctly for the homeless people as well as know and understand acts and policies implemented for the community and its working.
FESA Ambassador : Help prepare FESA for different activities planned as well co-ordinate for its promotion, marketing and awareness among all the other business students on campus as a ambassador.
Timeline
Server
RBCCC (RBC Convention Centre)
11.2022 - Current
E-Commerce Personal Shopper
Real Canadian Superstore
07.2022 - Current
BBA - Economics And Finance
University of Winnipeg
- CFA Ethics Challenge, CFA Society
- Smart Choices, SmartChoicesMB - 2027
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