Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ismot Rahman Zerin

Winnipeg,Manitoba

Summary

Communicative As an event co-ordinator with [1] years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

6
6
years of professional experience

Work History

Assistant Banquet Manager

RBC Convention Centre
Winnipeg, Manitoba
10.2024 - Current
  • Ensured proper set-up of banquet rooms according to clients' requests.
  • Collaborated with vendors to obtain necessary supplies for events such as linens, tableware, decorations.
  • Ensured that all employees are following safety protocols when handling hazardous materials or equipment.
  • Monitored food quality and presentation for each event to ensure it met standards.
  • Inspected equipment prior to use and maintained cleanliness of banquet spaces during events.
  • Created detailed reports on banquet activities including financial summaries and labor costs.
  • Communicated special instructions from clients to staff members in order to meet their needs.
  • Supervised setup and breakdown of tables, chairs, linens, glassware, china, audio-visual equipment and other items needed for each event.
  • Developed effective relationships with customers by providing excellent customer service.
  • Coordinated with Catering Sales Managers to ensure client satisfaction with the event services provided.
  • Assisted Banquet Manager in training, supervising, and scheduling banquet staff.
  • Worked closely with chefs and kitchen staff in order to guarantee timely delivery of meals at events.
  • Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
  • Organized and laid out buffet equipment, food displays, and other items.
  • Hired and trained staff and new hires according to company policy and regulations.
  • Trained new banquet staff on service standards, procedures, and company policies.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Delegated work to staff, setting priorities and goals.

Assistant Event Manager

Canad Inns
Winnipeg, MB
09.2023 - 10.2024
  • Planned, coordinated and executed all aspects of events from start to finish.
  • Supervised event staff and volunteers to ensure tasks were completed on time and efficiently.
  • Provided guidance and direction to vendors regarding set-up, tear-down, delivery.
  • Created detailed reports outlining budgeted expenses versus actual costs for each event.
  • Collaborated with caterers to select menus according to client preferences.
  • Resolved any issues that arose in a timely manner throughout the event process.
  • Communicated regularly with clients regarding their needs prior to the event date.
  • Kept track of inventory levels of supplies used during events such as linens, dishes, glassware.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Worked with professional and trade associations to create memorable and successful events.
  • Attended and participated in industry events.
  • Assisted in the development of event concepts and plans.

Manager on Duty

Tevern United POLO Park
Winnipeg, MB
09.2023 - 10.2024
  • Reviewed completed work to verify consistency, quality and conformance.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Trained new employees on job duties and company policies.
  • Resolved customer complaints in a professional manner.
  • Reviewed daily sales reports to identify areas of improvement.
  • Provided guidance and support to team members when needed.
  • Investigated incidents reported by customers or staff members.

Night Auditor

Holiday INN South
Winnipeg, MB
08.2023 - Current
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Ran end-of-day computer functions and closed out reports, submitting details to Accountant & GM for review.
  • Completed nightly updates to hotel rates and individual room charges.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.

Assistant Sales and Event Manager

The Marlborough Hotel
Winnipeg, MB
05.2022 - 08.2023
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Created detailed timelines for events based on scope of work required by each department involved in process.
  • Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
  • Paid and settled vendors, venues, staff and contracted services.
  • Worked with professional and trade associations to create memorable and successful events.
  • Sourced speakers and special guests for wide range of corporate, industry and charitable events.

Front Desk Agent

The Marlborough Hotel
Winnipeg, MB
04.2022 - 08.2023
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Supervised daily operations of hotel front desk in absence of manager.

Cashier

Sobyes
Winnipeg, MB
03.2022 - 12.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Financial Advisor

Continental Management
New York, USA
12.2019 - 01.2022
  • Consulted with clients to assess and meet short- and long-term financial goal.
  • Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
  • Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
  • Offered diversified set of solutions and full scope of investment products and services to meet clients' best interests.
  • Promoted business to increase customer base and grow revenue.
  • Assisted clients with planning for and funding retirements using mutual funds and other strategies.
  • Advised customers on financial investment options and capital expenditures.
  • Provided recommendations for education funding, estate planning and insurance gap analysis.

Banquet and Event Coordinator

Sheraton Hotel (Dhaka bangladesh)
Dhaka, Bangladesh
07.2020 - 01.2022
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Coordinated vendors, timelines and budgets for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Tracked payments, balances and registrations for various events.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Developed diagrams and floor plans with event setup requirements.
  • Negotiated with vendors to achieve most favorable terms.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Planned and coordinated registration, hotel accommodations and transportation to facilitate smooth execution of event activities.
  • Worked in tandem with department head to coordinate logistics of all calendar events.

Education

Sales And Event Co Ordinator - Busniess

Manitoba Institute of Trades And Technology
Winnipeg, MB
06.2023

BBA - BBA

University of Manitoba
Winnipeg, MB
01.2022

Skills

  • Computer Skills
  • Account Balancing
  • Verbal and Written Communication
  • Incoming Mail Sorting
  • Reservations Management
  • Inquiry Response
  • Phone and Email Etiquette
  • Problem-Solving
  • Account Review
  • Customer Service
  • Invoicing and Billing
  • Teamwork and Collaboration
  • Onboarding and Orientation
  • Problem Resolution
  • Training and Development
  • Budget Management
  • Team Leadership
  • Staff Training
  • Complex Problem Solving
  • Interpersonal Relations
  • Processes and Procedures
  • MS Office
  • Decision Making
  • Customer Transactions
  • Honest and Ethical
  • Credits and Refunds
  • Product Recommendations

Languages

English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional

Timeline

Assistant Banquet Manager

RBC Convention Centre
10.2024 - Current

Assistant Event Manager

Canad Inns
09.2023 - 10.2024

Manager on Duty

Tevern United POLO Park
09.2023 - 10.2024

Night Auditor

Holiday INN South
08.2023 - Current

Assistant Sales and Event Manager

The Marlborough Hotel
05.2022 - 08.2023

Front Desk Agent

The Marlborough Hotel
04.2022 - 08.2023

Cashier

Sobyes
03.2022 - 12.2022

Banquet and Event Coordinator

Sheraton Hotel (Dhaka bangladesh)
07.2020 - 01.2022

Financial Advisor

Continental Management
12.2019 - 01.2022

Sales And Event Co Ordinator - Busniess

Manitoba Institute of Trades And Technology

BBA - BBA

University of Manitoba

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Ismot Rahman Zerin