Devyn Libert-Scott
Calgary
Summary
Adaptable and efficiency oriented Guest Service Manager with over 10 years of combined experience in hospitality and customer service. Recognize and resolve problems quickly and efficiently to foster positive relationships with guests to promote customer satisfaction and loyalty. Work with the public in a calm, courteous, friendly, and professional manner. Personable and approachable; enjoys meeting and talking with different people.
Overview
13
13
years of professional experience
Work History
Guest Services Manager
Hotel Arts
03.2012 - Current
- Consistently offering professional, friendly, and engaging service
- Manage the front drive efficiently and effectively, and in line with established standards
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised a team of guest service agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
- Developed and implemented strategies to improve guest experiences and build loyalty.
Delivery Truck Driver
Ashley Home Store
02.2021 - 03.2022
- Pre-shift and preload in the mornings
- Greet guests and deliver products
- Product assembly
- Post-delivery unload and clean trucks
- Offered every customer outstanding service, promoting high satisfaction.
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, Washington06.2010
Skills
- Excellent communication skills
- Fast learner
- Extremely organized
- Team player
- Customer service abilities
- Keyboarding Speed - 100 wpm
Additionalinformation - Awards
- 2016, Tourism Calgary- White Hat Nominee
- 2014, Tourism Calgary- White Hat Finalist
Languages
English
Native or Bilingual
Timeline
Delivery Truck Driver
Ashley Home Store
02.2021 - 03.2022
Guest Services Manager
Hotel Arts
03.2012 - Current
High School Diploma -
Marysville Pilchuck High School
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