Selma Amare
Calgary
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Hotel Arts
05.2023 - Current
- Achieved VIP employee status for exceptional guest service
- Resolved consistent guest complaints on marketing of room sizes on major hotel booking platforms
- Managed front desk at a boutique luxury hotel assisting guests with reservations, check-in, check-out and demonstrating exceptional communication skills and professionalism
- Multi-tasked guest inquiries through email correspondence, phone and in-person interactions through strong work ethic and customer service skills
- Filed guest registration and payment information records through hotel management system in a secure and confidential manner
Security guard/Concierge
GardaWorld
11.2021 - 04.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Concessions Cashier
Calgary Flames Limited Partnership
05.2016 - 03.2022
- Trained new hire staff with basic orientation
- Improved customer satisfaction by providing efficient and friendly service at the concession stand
- Responded to customer complaints to help resolve issues
- Provided exceptional customer service by addressing concerns promptly and professionally
- Operated POS systems proficiently for accurate order processing and payment collection
Starbucks Barista
Safeway Starbucks
12.2013 - 12.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated cash register, collected payments and provided accurate change for transactions
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Sales Associate
Winners
01.2013 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Event Coordinator
Calgary International Children’s Festival
01.2010 - 12.2011
- Hosted large groups by engaging with attendees during annual events
- Responsible for entertaining children during the event with costumes, games, and other planned activities
- Maintained close communication with clients to mitigate any issues during the event or concerns
Education
Legal Assistant Diploma -
Bow Valley College
01-2021
Skills
- Document processing
- Oral and written communications
- Excellent communication
- Multi-tasking strength
- Front office support
- Problem-solving skills
- Guest services
- Time management
Timeline
Front Desk Agent
Hotel Arts
05.2023 - Current
Security guard/Concierge
GardaWorld
11.2021 - 04.2022
Concessions Cashier
Calgary Flames Limited Partnership
05.2016 - 03.2022
Starbucks Barista
Safeway Starbucks
12.2013 - 12.2015
Sales Associate
Winners
01.2013 - 05.2015
Event Coordinator
Calgary International Children’s Festival
01.2010 - 12.2011
Legal Assistant Diploma -
Bow Valley College
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