Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kishan Patel

Calgary

Summary

Results-driven IT professional with over 3 years of experience in delivering effective and efficient IT services. Possessing a broad skill set, strong problem-solving abilities, and a proven work ethic, I am eager to contribute to the success of an organization while further developing my expertise. Committed to both personal and professional growth, I seek an opportunity to make a meaningful impact within a dynamic and collaborative environment.

Overview

5
5
years of professional experience

Work History

Junior Information Technology Administrator

Kasian Architecture Interior Design and Planning Ltd
05.2024 - 04.2025
  • Managed and resolved support tickets using the organization's ticketing system, ensuring accurate documentation, tracking, and timely resolution of issues, inquiries, and service requests.
  • Procured, installed, and maintained IT hardware and equipment including computers, laptops, printers, scanners, smartphones, and other peripheral devices.
  • Provided technical support and guidance to clients, ensuring optimal device performance and user satisfaction.
  • Diagnosed and resolved hardware and software issues using a structured, analytical approach to minimize downtime and enhance productivity.
  • Performed regular software updates and patch management to ensure system security, stability, and access to the latest features.
  • Escalated complex technical issues to senior team members or appropriate departments for prompt resolution.
  • Administered user access and settings via various software admin portals used by the organization.
  • Delivered support both onsite and remotely, adapting methods based on the nature and urgency of each issue.
  • Executed user onboarding and offboarding processes in alignment with organizational policies and procedures.

System Technician

Longview Systems
04.2024 - 05.2024
  • Provided reliable technical support to clients by utilizing various software tools, ensuring timely issue resolution and maintaining high levels of client satisfaction.
  • Created and managed service tickets in a structured ticketing system, ensuring accurate documentation and effective tracking of technical issues, inquiries, and service requests.
  • Performed regular system maintenance on user devices to proactively identify and resolve potential issues, ensuring optimal performance and reliability.
  • Collaborated effectively with team members to deliver cohesive and seamless technical support to end users.
  • Escalated complex or unresolved issues to higher-level support teams or supervisors to ensure timely and effective resolution.
  • Delivered both onsite and remote technical support, adjusting support strategies based on issue urgency and technical requirements.
  • Procured, configured, and installed new hardware devices for end users, ensuring compatibility and smooth deployment.

Information Technology Support Analyst

Delphi Systems Inc
02.2023 - 06.2023
  • Utilized network monitoring tools and software to track network performance metrics, identify potential issues, and promptly address them to minimize downtime.
  • Created and managed new and existing users on Office 365 platform, ensuring smooth onboarding and access to essential productivity tools and services.
  • Actively created and managed tickets in the ticketing system, ensuring accurate documentation and tracking of issues, inquires, and requests.
  • Provided consistent technical support to clients by leveraging a variety of software applications, ensuring prompt issue resolution and maintain high client satisfaction.
  • Performed server deployment and server migration projects, including hardware and software installations, configuration, and testing, ensuring seamless integration into existing network environments.
  • Collaborated closely with clients to gather user requirements and configure user profiles based on their roles, permissions, and access levels.
  • Experience troubleshooting both hardware and software issues, utilizing a systematic approach to identify and resolve problems efficiently.
  • Tasked with setting-up and administering servers, desktop computers, printers, routers, switches, firewall, Apps, smartphones, laptops, backup devices and Anti-virus software.
  • Regularly performed software updates for the deployed devices, ensuring the latest features, bug fixes, and security patches were applied.
  • Provided comprehensive technical support to clients through various channels, including remote access software, chat, phone call and email.
  • Identified and escalated complex issues to the superiors.
  • Conducted on-site visits to client locations to provide technical support and maintenance services, ensuring efficient resolution of issues and optimal system performance.

IT/ Operational Manager

Shri Gayatri Plastic Limited
01.2020 - 08.2021
  • Purchased, Installed, Managed, and maintained the devices and other IT equipment for the organization including Computers, Printers, Scanners, Laptops, Smartphones and other devices.
  • Successfully coordinated the daily operations at the workplace, ensuring smooth and efficient functioning of the workplace.
  • Performed system maintenance and upgrades for the IT infrastructure in a timely manner ensuring minimum downtime.
  • Experience troubleshooting technical issues being faced by users in the organization.
  • Managed inventory, supplies, and equipment, ensuring adequate availability, proper maintenance, and adherence to safety regulations.
  • Prepared and posted purchase orders for raw materials required to produce goods, ensuring timely and accurate procurement.
  • Proficiently prepared payrolls, accurately calculating employee wages, salaries, deductions, and other applicable components.
  • Proactively followed up with clients to request payments for overdue accounts, ensuring timely resolution and improved cash flow.
  • Created comprehensive monthly reports, compiling, and analyzing data on sales performance, revenue, and market trends.

Education

Diploma - Computer Information Technology

Lethbridge College
Lethbridge, AB
06.2023

High School Diploma -

Katoloni Secondary School
Machakos Kenya
12.2019

Skills

  • Excellent communication and interpersonal skill
  • Able to work under pressure with excellent multitasking abilities, energy, and efficiency
  • Able to problem solve, think critically, and resolve conflicts amicably
  • Ability to adapt to environmental and work changes
  • Strong time management and organizational skills
  • Able to access the needs of individuals and develop appropriate client-centered solutions
  • Pay attention to details and able to summarize reports or results accurately
  • Ability to work efficiently in a team environment

Languages

English
Full Professional

Timeline

Junior Information Technology Administrator

Kasian Architecture Interior Design and Planning Ltd
05.2024 - 04.2025

System Technician

Longview Systems
04.2024 - 05.2024

Information Technology Support Analyst

Delphi Systems Inc
02.2023 - 06.2023

IT/ Operational Manager

Shri Gayatri Plastic Limited
01.2020 - 08.2021

Diploma - Computer Information Technology

Lethbridge College

High School Diploma -

Katoloni Secondary School

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Kishan Patel