Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Accomplishments
Software
Certification
Timeline
Hi, I’m

Devan Vancise

Vancouver,BC
Devan Vancise

Summary

Dedicated Customer professional with knowledge of service delivery and proven multitasking abilities. A proven track record in program management looking to expand into a new challenging opportunity. Adept at developing and implementing innovative strategies to enhance client experience. Seeking to contribute expertise in graphic design to a forward-thinking organization.

Overview

15
years of professional experience

Work History

Provincial Health Services Authority - Cardiac Services BC, Vancouver, BC

Customer Service Representative /Creative Graphic Designer
2017.05 - Current (7 years & 4 months)

Job overview

  • Processes requests for interpreting services from customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Coordinate the day-to-day activities of the Interpreter Services, including handling all inbound and outbound calls to input requests from customers, dispatching contract interpreters, and ensuring the smooth and efficient functioning of the service.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Ensure the most appropriate contract service provider is matched to each request and provides overall administrative support to the program.
  • Providing confidential administrative support to the Interpreter Services.
  • Preparing and processing documents, files, invoices and information; managing office support systems; and
    supporting relevant committees, stakeholders, vendors and customers.
  • Follow established policies, standards and procedures and provides administrative support to the program and senior team members, including special projects and initiatives.
  • Creation of graphic material of internal documentation, infographics, and email notifications.
  • Screens incoming materials, prioritizes items for immediate attention and distributes as appropriate.
    Responds to routine written inquiries and materials by composing and signing routine correspondence or
    drafting for signature. Processes incoming and outgoing paper, electronic and voice mail.

AssistList Charity, Vancouver, BC

Brand Identity Designer - Volunteer
2020.10 - Current (3 years & 11 months)

Job overview

  • Coordinated innovative strategies to accomplish marketing objectives and promote long-term sustainability.
  • Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
  • Developed and implemented favorable structures balancing firm objectives against customer needs.
  • Revitalizing the AssistList brand to align with customers and standout within the marketplace.
  • Leading and collaborating with a team of two designers along a branding path while working in tandem with the other departments to find a cohesive visual language.

Self employed, Vancouver, BC

Graphic Designer
2016.06 - 2022.03 (5 years & 9 months)

Job overview

  • Elevating business’s brands campaigns. Focus on user brand experience and storytelling.
  • Developed creative design for print materials, brochures, banners and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Completed final touches for projects such as images sizes and font selection.
  • Created visually appealing logo designs that have attracted new customers, increasing client base, increase profits, market visibility and quality assurance for local businesses.

BierCraft Bistro, Vancouver, BC

Server Shift Leader
2009.10 - 2019.10 (10 years)

Job overview

  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

Coursera/Google - Online Course Vancouver, BC

Associate of Arts from UX Design
10.2021

University Overview

Visual College of Art And Design Vancouver

Associate of Arts from Graphic Design
06.2016

University Overview

Skills

  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Customer Account Management
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Originality and Creativity
  • Idea Visualization and Brainstorming
  • Concept Development
  • Presentation Skills

Interests

Acting - Theatre & Film

Art

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Accomplishments
  • Collaborated with team of 20 in the development of CVI.Source Application.
  • Documented and resolved collecting customer issues which led to improving update outcomes and processing tickets.
  • Achieved Greater customer satisfaction through effectively helping with standardizing practices in record keeping.

Software

Adobe CC Suite

Microsoft Office 365

SharePoint

Apple OS

PC OS

Figma

Google Docs

Certification

  • UI/UXTraining - 2020
  • Anti-Indigenous Racism Response Training
  • Communication Strategies for Positive Interactions
  • San'yas Anti-Racism
    Indigenous Cultural Safety Training

Timeline

Brand Identity Designer - Volunteer
AssistList Charity
2020.10 - Current (3 years & 11 months)
Customer Service Representative /Creative Graphic Designer
Provincial Health Services Authority - Cardiac Services BC
2017.05 - Current (7 years & 4 months)
Graphic Designer
Self employed
2016.06 - 2022.03 (5 years & 9 months)
Server Shift Leader
BierCraft Bistro
2009.10 - 2019.10 (10 years)
Coursera/Google - Online Course
Associate of Arts from UX Design
Visual College of Art And Design
Associate of Arts from Graphic Design

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Devan Vancise