Marcela Vela
Vancouver,Canada
Summary
CONSULTANT
Results-driven Senior Business Analyst with extensive experience at Provincial Health Services Authority, specializing in process improvement and stakeholder engagement. Expert in Lean Six Sigma methodologies, I successfully enhanced operational efficiency, achieving a 50% reduction in customer complaints. Proficient in JIRA and MS Visio, I excel in delivering impactful solutions through effective communication and collaboration.
Overview
15
15
years of professional experience
Work History
Senior Business Analyst – CST Project – Contract
Provincial Health Services Authority
Vancouver, Canada
01.2022 - 01.2025
- Designed and implemented workflows, business requirements, and Standard Operating Procedures (SOPs) using MS Visio and JIRA.
- Enhanced process performance and solution quality through effective UAT validation, ensuring successful implementation and timely resolution of technical issues.
- Led client-facing meetings and presentations to review key metrics, KPIs, and implementation activities.
- Developed clear, actionable mitigation plans to support process improvements using Lean Six Sigma.
Business Analyst – Future Workspace Project - Contract
Provincial Health Services Authority
Vancouver, Canada
01.2020 - 01.2022
- Gathered, analyzed, and documented dashboards for performance insights.
- Monitor the effectiveness of key product work streams, the implementation process and make recommendations for improvement.
- Led cross-functional business improvement workshops to engage stakeholders in the implementation of software licenses and the deployment of Windows 11 with minimal disruption to business operations.
Project Analyst
The University of British Columbia
Vancouver, Canada
01.2018 - 01.2020
- Enabled successful project delivery by applying standardized workflows, strategic analysis, and project management methodologies; conducted data analysis to design innovative and actionable solutions.
- Led and facilitated cross-functional project teams, created process and training materials, managed business analysis, process mapping, and performance tracking through quality reports and KPIs.
Business Analyst
Avigilon
Vancouver, Canada
01.2016 - 01.2018
- Managed and maintained stakeholders’ contracts while overseeing 200 customer accounts in SAP and ERP systems, ensuring seamless operations and client satisfaction.
- Improved invoice accuracy through meticulous calculations, leading to a 50% reduction in customer complaints and enhancing overall client satisfaction.
Business Analyst
Sensata Technologies
Vancouver, Canada
01.2010 - 01.2014
- Strategically identified optimal business and financial models while mitigating implementation risks during ERP system deployment—achieving a 15% annual cost reduction.
- Analyzed scope, business requirements, data reports, and risk factors, implementing strategic solutions within procurement and ERP systems that led to a 20% reduction in operational process inefficiencies.
Education
Project Management Professional (PMP) Certificate -
PMI
Vancouver, BC07.2025
Lean Six Sigma Green Belt -Continuous Improvement Certificate - Lean Six Sigma Green Belt
SSGI
Vancouver, BC01.2025
Project Management Certificate -
University of British Columbia
Vancouver, BC01.2022
Diploma in Business Management -
British Columbia Institute of Technology
Vancouver, BC01.2016
Bachelor’s degree - business administration
01.2009
Skills
- Business Cases
- Project Plans
- Six Sigma - Lean
- Workflows
- Workshops Facilitation
- Standard Operating Procedures
- Project implementation and planning
- Stakeholder Engagement (Technical to Executive)
- Communication (Written & Verbal)
- Presentation skills
- Agile-Scrum
- Waterfall
- ITIL
- JIRA
- Confluence
- MS Visio
- MS Office Suite (Word, Excel, PowerPoint, SharePoint)
- MS Project
- Power BI
- Tableau
- Business Cases
- Oracle
- Workday
- MS Dynamics
- SAP
- Process development
- Data analysis
Professional Accomplishments
Successfully identified and implemented business process improvements and data analysis to increase efficiency by 25%. Implemented performance measures, KPIs, efficient business processes and practices., Conducted detailed analysis in accurate forecasting for annual budgets ranging from $10–$20 million., Analyzed opportunities to reduce software and hardware costs by 40% monthly and negotiated with software vendors for new quotes. Collaborated with clients, internal and external stakeholders.
Key Projects Accomplishments
- CST Project (PHSA), Designed and implemented the project plan and schedules, designed a scalable onboarding process, workflows and Standard Operating Procedures SOPs to boost business process efficiency by 25%.
- Future Workspace Project (PHSA), Strategically optimized budgets and managed $5–$10 million in cash flow for software, hosting, and hardware contracts, overseeing the transition from Windows 10 to upgraded hardware running Windows 11 as part of a Microsoft deployment and refresh initiative, in collaboration with IT software vendors.
- Integrated Renewal Program (UBC), Achieved over 30% cost savings by effectively managing workflows and business improvement documentation while successfully implementing PeopleSoft-Workday Migration.
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteOn-SiteHybridTimeline
Senior Business Analyst – CST Project – Contract
Provincial Health Services Authority
01.2022 - 01.2025
Business Analyst – Future Workspace Project - Contract
Provincial Health Services Authority
01.2020 - 01.2022
Project Analyst
The University of British Columbia
01.2018 - 01.2020
Business Analyst
Avigilon
01.2016 - 01.2018
Business Analyst
Sensata Technologies
01.2010 - 01.2014
Project Management Professional (PMP) Certificate -
PMI
Lean Six Sigma Green Belt -Continuous Improvement Certificate - Lean Six Sigma Green Belt
SSGI
Project Management Certificate -
University of British Columbia
Diploma in Business Management -
British Columbia Institute of Technology