Melvina Edeoghon
Milton,ON
Summary
Senior Business Analyst with an MBA and 12+ years of experience leading IT projects across banking, financial services, CRM, operations, and ERP systems. A Six Sigma Green Belt, PSPO, and PSM-certified professional, I specialize in business process optimization, stakeholder engagement, and delivering technology solutions that drive efficiency and business growth. Proficient in Agile (Scrum) and Waterfall methodologies, I excel at requirements gathering, data analysis, process mapping, and solution evaluation to align IT strategies with business goals. Adept at leading cross-functional teams, managing end-to-end project lifecycles, and driving digital transformation, I have a proven track record of improving operational efficiency by 25%+ annually. Skilled in Jira, Confluence, Power BI, SQL, and MS Visio, I ensure seamless execution, stakeholder collaboration, and data-driven decision-making. A trusted advisor to business and IT leadership, I leverage problem-solving, negotiation, and facilitation skills to deliver scalable, high-impact solutions that exceed expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr. Business Analyst / IT Project Manager
TOPRON CONSULTING INC.
Mississauga, Canada
02.2021 - Current
- Lead strategic IT projects across banking, e-commerce, government, and telecoms, driving business transformation through process improvement, technology implementation, and digital innovation
- Lead end-to-end project execution, ensuring alignment with business goals and regulatory standards
- Gather and document business & technical requirements, ensuring seamless system integration
- Facilitate communication across stakeholders, developers, UX/UI teams, and third-party vendors to deliver solutions on time and within budget
- Design process workflows, gap analysis, and solution roadmaps to drive efficiency and system enhancements
- Manage project timelines, risks, and budgets, providing regular progress reports to leadership
- Lead UAT & system testing, ensuring quality deliverables and a smooth post-implementation transition
- Champion Change Management, ensuring successful system adoption and user training across teams
- Deliver business results, including efficiency improvements, cost savings, and enhanced user experience
- Key Projects: E-Commerce Platform Enhancement (Mobile Wallet, Payment Gateway & 3PL Integrations), Government of British Columbia ICBC Incident Report Management System (ServiceNow), National Bank Financial (Salesforce CRM Implementation)
Product Manager | Digital Banking Solutions
ECOBANK NIGERIA
, Nigeria
08.2010 - 12.2019
- Company Overview: (Ecobank Transnational Incorporated)
- Spearheaded the development, launch, and enhancement of cutting-edge digital banking solutions, driving customer experience, regulatory compliance, and operational efficiency
- Led product vision & roadmap, ensuring seamless integration of onboarding, payments, and fraud prevention
- Gathered business and regulatory requirements, ensuring solutions met compliance standards (AML/KYC)
- Collaborated with cross-functional teams (engineering, compliance, risk, operations, and data teams) to develop scalable, high-impact solutions
- Designed user journeys, ensuring smooth customer onboarding, real-time transaction tracking, and fraud prevention
- Monitored product performance, using data-driven insights to enhance features and user experience
- Championed stakeholder communication, providing updates on milestones and performance
- (Ecobank Transnational Incorporated)
- Key Projects: Cross-Border Payment Solution (RAPID TRANSFER), Digital Pan-Africa Client Onboarding (PACOB) & KYC, Fraud Detection System
Client Relationship Manager
ECOBANK NIGERIA
, Nigeria
11.2003 - 08.2010
- Company Overview: (Ecobank Transnational Incorporated)
- Led a team of six marketing staff, managing high-net-worth customer relationships and exceeding branch growth targets by 25% annually
- Provided strategic advisory to senior management on client retention, customer service, and operational improvements
- Spearheaded cross-functional initiatives to improve customer service delivery and revenue growth
- (Ecobank Transnational Incorporated)
Education
Master of Business Administrator -
LAGOS STATE UNIVERSITY
NigeriaBachelor of Science -
UNIVERSITY OF BENIN
NigeriaSkills
- Business Analysis
- Requirements Gathering
- Risk Analysis
- Process Analysis
- Gap Analysis
- Business Process Mapping
- Business Process Improvement
- Negotiation
- Sprint Planning
- Stakeholder management
- User Acceptance Testing (UAT)
- Quality Assurance
- Data Analysis
- Reporting
- SQL
- Power BI
- MS Access
- Documentation
- BRD
- Business Cases
- Project Reports
- RTM
- Team Leadership
- Cross-functional Collaboration
- Training
- Coaching
- Facilitation
- Verbal Communication
- Written Communication
- Agile (Scrum)
- Waterfall
- Six Sigma
- Jira
- Confluence
- MS Project
- Trello
- MS Excel
- Tableau
- MS Visio
- Lucidchart
- BPMN
- Salesforce
- ServiceNow
- SAP
- Oracle ERP
- Postman
- Swagger
- Mobile Wallet Integrations (Apple Pay, Google Pay)
- Payment Gateways (Stripe, PayPal)
- 3PL Systems
Certification
- IIBA Business Analysis Program
- Six Sigma Green Belt
- Professional Scrum Master (PSM)
- Professional Scrum Product Owner (PSPO)
Accomplishments
- Delivered 25%+ Annual Operational Efficiency Gains across banking and e-commerce projects by optimizing processes using Six Sigma and Agile methodologies, translating to $500K+ in annual cost savings.
- Led Salesforce CRM Implementation for National Bank Financial, reducing customer service report generation time by 40% and enhancing cross-departmental data accessibility.
- Pioneered Ecobank’s Digital Client Onboarding System (PACOB), deployed across 15 African markets, slashing onboarding time from 5 days to 2 hours and increasing customer acquisition by 25%.
- Integrated Mobile Wallet & Payment Gateway Solutions for a high-traffic e-commerce platform, boosting transaction processing speed by 30% and reducing checkout abandonment by 18%.
- Designed Fraud Detection Algorithm that reduced fraudulent transactions by 35% within 12 months, saving $2M+ annually for Ecobank’s cross-border payment system.
- Exceeded Branch Growth Targets by 25% Annually as Client Relationship Manager by leading high-net-worth client retention strategies and process improvements.
- Championed ServiceNow Implementation for Government of BC’s ICBC incident management, cutting resolution times by 50% and improving stakeholder satisfaction scores by 20%.
Volunteer Experience
- Salvation Army
- Holy Rosary Catholic Church, Milton, ON
References
References available upon request.
Technology Proficiencies
Agile (Scrum), Waterfall, Six Sigma, Jira, Confluence, MS Project, Trello, Power BI, SQL, MS Excel, MS Access, Tableau, MS Visio, Lucidchart, BPMN, Salesforce, ServiceNow, SAP, Oracle ERP, User Acceptance Testing (UAT), Postman, Swagger, Mobile Wallet Integrations (Apple Pay, Google Pay), Payment Gateways (Stripe, PayPal), 3PL Systems
Activities
- IIBA
- Scrum.org
- Toastmasters International
Timeline
Sr. Business Analyst / IT Project Manager
TOPRON CONSULTING INC.
02.2021 - Current
Product Manager | Digital Banking Solutions
ECOBANK NIGERIA
08.2010 - 12.2019
Client Relationship Manager
ECOBANK NIGERIA
11.2003 - 08.2010
Master of Business Administrator -
LAGOS STATE UNIVERSITY
Bachelor of Science -
UNIVERSITY OF BENIN
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