AMRIT PAL
Surrey,British Columbia
Summary
Dynamic and results-driven environmental services professional with over 3 years of leadership experience in housekeeping and operations management within healthcare and hospitality sectors. Demonstrated ability to supervise teams, manage budgets, improve service quality, and ensure compliance with health and safety regulations. Adept at implementing process improvements, driving operational efficiency, and maintaining high standards of cleanliness and safety. Proficient in resource planning, strategic project execution, and conflict resolution in a unionized environment. Certified Westech Auditor with strong analytical skills and fluency in English, Hindi, and Punjabi.
Overview
4
4
years of professional experience
Work History
Environmental Services Supervisor
BC Children's & Women's Hospital - Provincial Health Services Authority
Vancouver, British Columbia
06.2024 - Current
- Supervise and lead a team of 20+ associates, ensuring the effective scheduling of shifts, performance evaluations, and adherence to safety procedures (including WHMIS and WorkSafe BC regulations)
- Collaborate with the Manager to implement day-to-day operational strategies and contribute to achieving departmental goals
- Monitor quality assurance programs and implement corrective actions when needed to ensure compliance with health standards and safety protocols
- Assist in budget development, managing resource allocation, ordering supplies, and ensuring cost-effective use of equipment
- Resolve operational issues and service-level concerns while driving continuous improvement initiatives to enhance productivity and service delivery
- Lead pilot projects for new equipment and systems, analyzing outcomes and providing detailed reports with recommendations for improvements
- Manage recruitment, training, and orientation of new staff while fostering a collaborative and positive work environment
Housekeeping Supervisor
1263189 B.C. Ltd.
Squamish, British Columbia
11.2021 - 06.2024
- Directed a team of 15+ housekeeping staff, driving a 20% increase in productivity through effective training and performance management
- Conducted systematic inspections, ensuring compliance with cleaning protocols and maintaining a 98% customer satisfaction rating
- Managed staffing schedules and resolved operational issues to ensure proper coverage and minimize labour costs by 10%
- Developed and implemented audit programs (visual inspections, ATP testing, UV marker evaluations) to ensure high cleanliness and hygiene standards
- Collaborated with management to address performance issues and ensure continuous operational improvement
Payroll Clerk
Prime Accounting Solutions
Surrey, British Columbia
11.2020 - 07.2022
- Administered payroll for over 100 employees, ensuring accurate and timely processing of wages, deductions, and benefits
- Investigated discrepancies in employee timekeeping and implemented process improvements, reducing payroll errors by 20%
- Assisted with year-end reports, tax filings, and compliance with provincial and federal regulations
Store Supervisor
Domino's Pizza
Surrey, British Columbia
01.2022 - 02.2024
- Managed daily store operations, including inventory control, staff scheduling, and customer service to ensure operational efficiency
- Trained team members in company policies, food safety standards, and customer service excellence, fostering a collaborative work environment
- Achieved sales targets and improved profitability through effective promotions and upselling strategies
- Resolved customer complaints and improved team performance through feedback and coaching
Education
Associate Degree - Business Administration
Coquitlam College
04.2023
Harmonized Life License Qualification Program -
Durham College
08.2023
High School -
Guru Nanak Dev Public School
12.2019
Skills
- Leadership & Supervision
- Operational Management
- Quality Assurance & Compliance
- Conflict Resolution
- Multilingual Communication
- Technology Proficiency
- Strategic Planning & Reporting
- Time Management
Affiliations
Timeline
Environmental Services Supervisor
BC Children's & Women's Hospital - Provincial Health Services Authority
06.2024 - Current
Store Supervisor
Domino's Pizza
01.2022 - 02.2024
Housekeeping Supervisor
1263189 B.C. Ltd.
11.2021 - 06.2024
Payroll Clerk
Prime Accounting Solutions
11.2020 - 07.2022
Associate Degree - Business Administration
Coquitlam College
Harmonized Life License Qualification Program -
Durham College
High School -
Guru Nanak Dev Public School
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