Delena Wood
Enfield,NS
Summary
Proven adeptness in patient registration and scheduling, honed at Nova Scotia Health, streamlined appointment processes, enhancing department efficiency. Skilled in medical terminology and proficient with STAR, Millenium, Ocean and MS Office. I excel in high-pressure environments; prioritizing patient needs effectively. I enjoy training new staff. Strong problem-solving abilities and capacity to foster interdepartmental relationships have significantly improved workflow and patient care coordination.
Overview
27
27
years of professional experience
Work History
Booking and Registration Clerk
Nova Scotia Health
07.1997 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Extensive experience as a multi-modality booking clerk
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Worked directly with patients to arrange appointments, confirm details and ensure patients are educated on proper preparation required for their imaging.
- Routinely provided training to new registration clerks, and new booking clerks, on policies, procedures, and best practices for maintaining efficient workflow within the department.
- Managed high call volumes in both the registration and booking office, while accurately registering and scheduling patients and ensuring appropriate prioritization.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Safeguarded patient privacy with strict adherence to our confidentiality protocols.
Education
Medical Secretary
Dartmouth Career College
Dartmouth, NS1991
Skills
- Patient Registration and scheduling, with a strong focus on multi-modality scheduling
- Medical Terminology
- Proficient with STAR, Millenium, Qmatic, Ocean, Share, MS Office
- Problem-Solving
- The ability to work as part of a team as well as independently
- Easily adapts to changes in workflow, programs and policies
- Excellent time management and the ability to prioritize patient needs in a high pressure environment
- Proactively addressing needs and making suggestions for improvements
- Develops great relationships with new staff to facilitate their training
- Great interdepartmental and client relationships
Timeline
Booking and Registration Clerk
Nova Scotia Health
07.1997 - Current
Medical Secretary
Dartmouth Career College
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