Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan D Lake

East Walton,Nova Scotia

Summary

Confident in ability to learn and apply information quickly.

Excellent communication skills in English both verbal and written .

Have provided 20 years of patient care services through many different healthcare care work environments.

Work well independently and as part of a team.

Effectively analyze and resolve issues and provide solutions and recommendations.

Outstanding research skills while paying close attention to detail.

Exceptionally organized with the ability to work in a stressful fast paced environment.

Overview

12
12
years of professional experience

Work History

Pharmacy Practice Assistant

Nova Scotia Health Authority
07.2023 - Current
  • 5 years experience with hospital pharmacy responsibilities such as; packaging and dispensing inpatient and out patient unit dosages, distributing narcotics, maintaining inventory, working with automation machines and equipment, physician order entry, sterile and non-sterile compounding including Chemotherapy and TPN products and medication reconciliation.
  • Demonstrate ability to perform mathematical calculations related to medications
  • Knowledge of the law and regulations pertaining to the receipt, storage and distribution of prescription and narcotic drugs
  • Effective communication and interpersonal skills
  • Currently involved with a study regarding Cultural Safety in Healthcare for Indigenous People

Pharmacy Assistant

Guardian Pharmacy, Elmsdale
06.2017 - Current
  • Greet customers and respond to questions with friendly, knowledgeable assistance.
  • Update computer systems with current customer personal, prescription, payment and inventory information.
  • Count and label prescriptions with correct medication and quantity.
  • Perform safety checks when dispensing medications to optimize patient safety
  • Assist in maintaining medication inventory through ordering, receiving, stock rotation and cycle counting procedures.
  • Prepare non sterile compounds such as oral solutions and topical creams and ointments.
  • Support operations with filing, copying and faxing.

S - Pharmacy Assistant

Shoppers Simply Pharmacy, VG Hospital
07.2021 - 07.2023
  • Schedule and Prepare sterile and non sterile compounded medications and set up delivery to patients.
  • Processed multiple pharmacy orders by checking deliveries against paperwork and updating computer system.
  • Performed safety checks when dispensing medications to optimize patient safety.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Complete daily bank deposits and print accounting reports to be sent to store associate weekly
  • Monitor pharmacy and front store products for expiry dates and rotating stock as necessary.
  • Create and prepare expired products and “dead drug” claims to be sent away for proper disposal monthly.
  • Measure for and order compression stockings for patients and employees within hospital.
  • Prepared bills for insurance companies and submitted required paperwork.

Client Service Associate

VON
01.2020 - 07.2021
  • Assigned client visits to home support workers and nurses using local geography, client needs and continuity of care.
  • Interacted with clients, service providers and other agencies through a call center environment.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Made daily schedule changes as required and prioritized visit urgency based on needs and care requirements of each client.
  • Found opportunities to make recommendations to improve operational processes and practices.
  • Worked in fast paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Pharmacy Practice Assistant

Nova Scotia Health Authority, Halifax Infirmary and Victoria General Hospitals
03.2016 - 08.2019
  • Prepared and inspected sterilely compounded medications for patients within hospitals
  • Clean and sterilized several Laminar airflow hoods following provincial pharmacy standards
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Developed and maintained courteous and effective working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.

Client Services Representative

Hospitality
08.2015 - 05.2016
  • Meet with and contact remotely, new and current clients to initiate tv services or fix any issues with current service.
  • Enter and update patient information in computer as required.
  • Reviewed hospital admission forms and discharge and transfer reports
  • Analyzed billing and insurance documents for hospital and patient invoicing
  • Accept cash payments only and set up credit card payments through computer.
  • Finalize client accounts when service has ended.
  • Complete bank deposit procedures to end each shift and drop off deposits directly to bank.

Customer Relations Clerk

Pharmacare Pharmacy
09.2013 - 06.2015
  • Reviewed patient medication profiles to ensure pharmacy billing was accurate, correcting errors when necessary.
  • Effectively managed conflict between clients and organizational units.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease via phone, email and in person.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Exceeded goals through effective task prioritization and great work ethic.

Education

Some College (No Degree) - Pharmacy Assitant

Success College
Sackville, Nova Scotia
06.2006

High School Diploma -

Hants North Rural High School
Kennetcook, Nova Scotia
06.2004

Skills

  • Excellent organizational and time management
  • Effective communication via email, telephone and in person
  • Exceptional documentation and recordkeeping
  • Strong problem solving and critical thinking skills
  • Participates in the provision of safe, competent, patient/family centered, ethical care
  • Committed to ensuring individual goals and needs of patient care are prioritized
  • Experience resolving patient/provider concerns and providing information to them
  • Positive attitude towards teamwork and collaboration

Timeline

Pharmacy Practice Assistant

Nova Scotia Health Authority
07.2023 - Current

S - Pharmacy Assistant

Shoppers Simply Pharmacy, VG Hospital
07.2021 - 07.2023

Client Service Associate

VON
01.2020 - 07.2021

Pharmacy Assistant

Guardian Pharmacy, Elmsdale
06.2017 - Current

Pharmacy Practice Assistant

Nova Scotia Health Authority, Halifax Infirmary and Victoria General Hospitals
03.2016 - 08.2019

Client Services Representative

Hospitality
08.2015 - 05.2016

Customer Relations Clerk

Pharmacare Pharmacy
09.2013 - 06.2015

Some College (No Degree) - Pharmacy Assitant

Success College

High School Diploma -

Hants North Rural High School

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Megan D Lake