Deepak Arora
Winnipeg,MB
Summary
Business Management Professional from RRC Polytech, complemented by a Bachelor Degree of Political Science, with over 5-years professional experience in administration, management, hospitality, quality assurance and client-centered roles. Recently completed Project Management Certificate offered by Google and also a professional with track record of driving 7-figure revenue growth via acquisition of new accounts and expanding current accounts. Committed to team development, life-long learning, contributed to team success. Motivated Casino Host with over 1 years of comprehensive experience retaining prestigious, high-roller customers in casinos. Skillful in efficiently responding to customer needs, promoting programs and promotions and organizing and coordinating special services, including cross-property events, transportation and hotel accommodations. Focused and friendly professional comfortable working in competitive, fast-paced environment. Proactive Casino Host always ready to intervene in conflicts and restore order for smooth gaming. Savvy in marketing and promotions, policy-making and recordkeeping. Observant in monitoring players and identifying problems.
Overview
5
5
years of professional experience
Work History
FT Casino Host
Club Regent Casino
02.2024 - Current
- Provided exceptional guest service as a Casino Host by actively engaging with patrons, anticipating their needs, and addressing any inquiries or concerns promptly and courteously
- Demonstrated expertise in casino offerings, promotions, and entertainment options to enhance the guest experience and promote loyalty
- Utilized effective communication and problem-solving skills to resolve guest issues and ensure satisfaction during their visit
- Collaborated with casino management and other departments to coordinate special events, promotions, and VIP services to enhance overall guest satisfaction
- Stay updated on casino events, promotions, and policies through ongoing training and communication with management
- Fostered positive and collaborative team environment by supporting colleagues and contributing to the overall success of the casino operations.
- Collaborated with over 7 departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings 95%.
General Manager
Crown Resorts
06.2020 - 09.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Administrative Assistant
University of Delhi
06.2019 - 05.2020
- Facilitated smooth functioning of administrative tasks, ensuring seamless day-to-day operations within University of Delhi
- Implemented organizational protocols and maintained high standards of administrative efficiency, aligning with institution's reputation for excellence
- Provided mentorship and support to staff, fostering a collaborative and productive work environment conducive to achieving collective goals
- Managed schedules, streamlined payroll processes, and organized training initiatives to optimize team performance and service delivery
- Collaborated with management team to strategize and execute plans aimed at enhancing operational efficiency and ensuring stakeholder satisfaction
- Conducted routine audits to enforce compliance with regulatory standards and upheld safe and healthy work environment
- Studied simultaneously with work at University of Delhi.
Education
Masters in Business Administration - Business
Red River College Polytechnic
Winnipeg, MB04.2024
Skills
- Strategic Project Leadership
- Cross-Functional Team Management
- Stakeholder Engagement
- Project Analysis
- Risk Assessment
- Management Tools Proficiency
- Budgeting Management
- Effective Communication
- Leadership and Mentoring
- Continuous Improvement and Innovation
- Quality Assurance
- Policy analysis
- Proficient in Adobe Creative Cloud applications, including Photoshop and InDesign
- Strong project management skills, with the ability to manage multiple projects simultaneously
- Excellent written communication skills and the ability to adapt content for different audiences
- Familiarity with video and audio production techniques and live streaming
Languages
English
Full Professional
Timeline
FT Casino Host
Club Regent Casino
02.2024 - Current
General Manager
Crown Resorts
06.2020 - 09.2022
Administrative Assistant
University of Delhi
06.2019 - 05.2020
Masters in Business Administration - Business
Red River College Polytechnic
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