Raina Williams
Winnipeg,Canada
Summary
Dedicated and results-oriented Customer Service Representative with experience in providing exceptional support and building strong customer relationships. Proven track record of effectively managing customer inquiries, resolving issues, and enhancing overall satisfaction. Demonstrated ability to communicate clearly and professionally, both verbally and in writing, with a keen focus on understanding and addressing customer needs. Committed to upholding the high standards of service excellence, contributing to a positive customer experience and fostering loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender/Banquet Server/Events agent
Club Regent Casino
06.2023 - Current
- Address and resolve customer complaints and issues efficiently and effectively
- Escalate complex or unresolved issues to higher-level support or management as needed
- Determined cost of services and kept track of customer invoices for financial record keeping
- Bartend for banquets and concerts ensuring drinks are made to high standard, customer service ensuring guests are happy, effectively Manage cash at bar using POS system with Squirrel
- End of night routines including cash out, stock counts and replenishing inventory
Server
Stella's McIvor
10.2022 - 01.2023
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Provided communication to servers and kitchen to ensure orders went smoothly and were delivered to customer in timely manner
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Customer Service/Front desk admin
A Star Doors
09.2021 - 06.2022
- Maintained accurate records of all transactions in order to provide reports when needed
Education
High School Diploma -
McLeod Education Centre
Skills
- Customer Relationship Management
- Strong organizational skills
- Able to lift 50lbs
- Administrative skills
- Conflict Resolution
- Bondable
- Professional Appearance
- Safe serving knowledge
- Inventory and Supply skills
- Work effectively independently or in a team environment
- Hospitality and accommodation
Certification
- Smart Choices Certification, Manitoba Tourism Education Council
- WHIMIS, Applebees and Stella's restaurant
- Introduction to Medical Terminology, Alison online training
References
References available upon request
Languages
English
Native or Bilingual
Timeline
Bartender/Banquet Server/Events agent
Club Regent Casino
06.2023 - Current
Server
Stella's McIvor
10.2022 - 01.2023
Customer Service/Front desk admin
A Star Doors
09.2021 - 06.2022
- Smart Choices Certification, Manitoba Tourism Education Council
- WHIMIS, Applebees and Stella's restaurant
- Introduction to Medical Terminology, Alison online training
High School Diploma -
McLeod Education Centre
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