Kelsey Hoffman
Winnipeg,MB
Summary
Dynamic and dependable professional with extensive experience in customer service at Club Regent Casino. Proven ability to efficiently multitask and maintain cleanliness standards while fostering teamwork. Recognized for cash handling proficiency and building strong customer relationships, ensuring a positive experience and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ice Cream Attendant
Club Regent Casino
07.2023 - Current
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Fostered a positive work environment by supporting fellow team members and maintaining a cooperative attitude during each shift.
Retail Keyholder/supervisor
Plato's Closet
09.2021 - 06.2023
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Opened and closed store at proper times for reliable services.
- Assisted store cashiers during peak sales times.
Bartender
Elmwood Curling Club
10.2023 - 04.2025
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Pre Law -
University of Winnipeg
Winnipeg, NoneSkills
- Efficient multitasking
- Flexible scheduling
- Cleanliness standards
- Cash handling proficiency
- Food safety compliance
- Order accuracy
- Sales promotion
- Teamwork
- Customer service
- Friendly and outgoing
- Dependable and responsible
- Work area cleanliness
- Customer engagement
- Order taking
- Relationship building
Languages
English
Full Professional
Certification
Certifications include, WHMIS, Smart choices, Food handlers
Timeline
Bartender
Elmwood Curling Club
10.2023 - 04.2025
Ice Cream Attendant
Club Regent Casino
07.2023 - Current
Retail Keyholder/supervisor
Plato's Closet
09.2021 - 06.2023
Pre Law -
University of Winnipeg
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