RAJANDEEP

Effectively solicited new business and promoted product upgrades to current customers resulting in a 100% increase in upgrade sales in 1 year.

• Handled Inbound Calls from customers to discuss their personal credit inquiries and dedicated to providing legendary experience in first call resolution.
• Assisted customer's credit card accounts including card activation, limit increase & decrease dispute claims, bill payments as per standardized procedures, Industry regulations.
• Helped to build positive, diverse and equitable work environment by following TD' Code of Conduct and Ethics, Promoted team effectiveness and participated in Personal development.
• Troubleshoot Network & system related issues.
• Answered 100+ incoming calls in a day and provided highest level of professionalism and knowledgeable service to every customer.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Navigated through computer systems to review information and responded appropriately to callers.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Assisted customer's inquiries and transactions to meet productivity goals and achieve profit growth.
• Maintained Confidential information of Client's accounts, documented in compliance with regulatory standards.
• Surpassed sales goals through the implementation of successful marketing strategies.

• Accomplished excellent rating on my first 90 days of employment with a 10% increase in pay.
• Manage day to day operation of concierge department through activities including, but not limited to pre-screening resumes, staffing, retention, and scheduling by SAP software.
• Handles up to 100 incoming and outgoing calls with an overall residents, realtors, builders, suppliers satisfaction score of over 90% in 2021 and 2022.
• Navigates computerized system, monitors cameras and accurately enters data.
• Designed and developed numerous spreadsheets utilizing CONDO CONTROL software.
• Maintains the records of client's insurance books for both vendors and unit owners.
• Attend residents, clients, security guards and cleaning staff inquiries and follow up in a timely manner. Received 98% favorable reviews and achieved 30% above average repeat customer scores.

• Recipient of multiple positive reviews acknowledging dedication to excellent Customer Service, received promotion from shift leader to store Supervisor after a year.
• Computed and recorded the total sales, transactions and record data.
• Trained 20-30 staff members in cash handlings, sales techniques and daily cash balancing operations.
• Prepared cashiers, operations and revenue reports.
• Answered calls, and replied to e-mails by addressing Customers issues, solving problems and providing new product information.
• Achieved the retention of 70% of customers from previous years.

• Assisted operational team to increase sales by 20% and succeeded in opening another branch with additional savings.
• Designed and prepared new survey questions for customer feedback.
• Assisted with certifying 10 employees annually for smart serve and Train Can Certification.
• Assisted with certifying 10 employees annually by customer service ally for smart serve and Train Can Certification.
• Maintained detailed Knowledge of Customer service initiatives to upload high standards of service quality.