Aneesh Mahajan
Toronto,ON
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Analyst position.
- Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Contact Center Representative Credit Cards
CIBC
10.2022 - Current
- Responded to an average of 50 calls per shift while taking ownership of the calls in a friendly, courteous, and
professional manner - Ensured proper validation was completed when answering inbound calls to protect fraudsters from gaining access to client accounts. Consistently met target of 100% risk
- Analyzed and interpreted customers inquires to identify customer needs while complying with policies, practices, and procedures
- Used problem solving skills to listen, ask questions, & gather information as required by Visa operating regulations to process and support chargebacks
- Used system and product knowledge to introduce clients to mobile banking application, assisting them better to manage their banking needs
Assisted clients with reporting fraud and took proactive measures to secure clients account
Sales Advisor
CAA South Central Ontario
07.2022 - 10.2022
- Managed over 50 customer calls per day
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and implemented sales strategies to increase profits.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased Sales by 30% in over a month
- Performed effectively in the self-directed work environment, managing day-to-day operations and decisions.
Security Supervisor
Logixx Security
12.2020 - 07.2022
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed and implemented strategies to prevent and respond to security incidents.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Supervised team of 50 security personnel during shift.
- Established and maintained close working relationships with local law enforcement officers.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
Senior Analyst
PricewaterhouseCoopers
07.2018 - 12.2018
- Developed and implemented data governance policies and procedures.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Optimized data access and storage to improve performance of analytics systems.
- Developed and maintained data warehouses and data marts to support business operations.
- Identified and resolved problems through root cause analysis and research.
- Created dashboards to monitor and track key performance indicators
Education
Post Graduate Diploma, International Business - Business Administration
Lambton College of Applied Arts And Technology
Sarnia, ON01.2021
Bachelor of Commerce - Accounting And Finance
Punjab Technical University
Punjab, India 06.2018
Skills
- Time Management
- Microsoft Excel
- Data Modeling
- SWOT Analysis
- Data Analysis
- SAP
- MySQL
- Accounting Principles
- Data Mapping
- Data Visualization
- Performance Improvement
- Analytical Thinking
Certification
- Google Data Analyst, Coursera - 2023
Timeline
Contact Center Representative Credit Cards
CIBC
10.2022 - Current
Sales Advisor
CAA South Central Ontario
07.2022 - 10.2022
Security Supervisor
Logixx Security
12.2020 - 07.2022
Senior Analyst
PricewaterhouseCoopers
07.2018 - 12.2018
Post Graduate Diploma, International Business - Business Administration
Lambton College of Applied Arts And Technology
Bachelor of Commerce - Accounting And Finance
Punjab Technical University
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