Aniket Dhepe
Ottawa
Summary
Diligent Bank Employee with strong background in customer service and problem resolution. Successfully handled high call volumes and consistently met performance targets. Demonstrated effective communication and active listening skills to address customer concerns.
Overview
15
15
years of professional experience
Work History
Credit Cards Contact Center Representative
TD Canada Trust
12.2022 - 02.2025
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Submitting new credit card applications
- Increasing credit limits and handling balance transfer transactions
- Handling requests for point redemption
- Handling lost or stolen credit card issues
- Resolving issues with fees and interest charges
- Processing pre-authorized Payment requests
- Updating customer's contact details
- Resolving Statement-related concerns
- Proficient in using MS Office, Gateway, TSYS, HOST, S3, Pega, C3, SAMS
- Honored with LEI superstar award by the Regional Manager
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
- Collaborated with cross-functional teams to provide seamless support for customers during various stages of the service process.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
Sales Representative
PC Financial
09.2022 - 11.2022
- Educated customers and promoted President's Choice Financial products
- Submitted new credit card & debit card applications
- Verified identification, reported any odd behavior, and addressed money laundering concerns
- Upsell creditor protection insurance on credit cards to the customer
- Attended virtual meetings to stay informed about upcoming policy and procedure changes
Coffee Shop Owner
Aaswad Chahacha
01.2022 - 07.2022
- Market Research for good location & for the success of the product
- Developed new recipes & spice mix
- Hired, trained & scheduled employees
- Contributed effectively to a prosperous and successful company
Crew Person
McDonald
01.2016 - 08.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Mastered point-of-service (POS) computer system for automated order taking
- Honored with Employee of The Month award by the Restaurant manager
Food Bank Volunteer
The Salvation Army
10.2013 - 12.2014
- Worked at the food bank
- Distribution of food to those in need
Deli Attendant
The Fairmont Château Lake Louise
04.2014 - 09.2014
- Served Food and beverages in Fairview Fine Dining Restaurant & Château Deli
- Fully trained in Micros computer system
- Ability to overcome the language barrier and communicate effectively
- Honored with Service Plus award by the outlet manager
Hotel Operational Trainee
The Pride Hotels
07.2011 - 09.2011
- Banquet setups for conferences, meetings, and weddings
- Familiar with all food items and services of Indian food
Basic Trainee
Hotel Maitreyas
02.2010 - 06.2010
- Worked in Food & Beverage and Housekeeping departments
- Assisted in Banquets, Restaurants, and Bar
Education
Post-Degree Certificate - Hospitality Management
Lambton College
Sarnia, ON12.2014
Bachelors in hospitality - Hospitality Studies
Dr. D. Y. Patil I.H.M.C.T
Pune, MH06.2011
Skills
- Quick Learner
- Multitasking
- Excellent Communication Skills
- Effective use of Technology
- Decision-making Skills
- Business Accounting skills
- Staff Management
- Effective use of Sales techniques
- Strong Time Management skills
- Maintaining Records
- Proactive Approach
- Goal Oriented
- Complaint resolution
- Workload management
- Script adherence
- Call handling
- Problem-solving skills
- Customer service
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
LEI Superstar Award
Award at TD Bank for delivering exceptional customer service
Timeline
Credit Cards Contact Center Representative
TD Canada Trust
12.2022 - 02.2025
Sales Representative
PC Financial
09.2022 - 11.2022
Coffee Shop Owner
Aaswad Chahacha
01.2022 - 07.2022
Crew Person
McDonald
01.2016 - 08.2021
Deli Attendant
The Fairmont Château Lake Louise
04.2014 - 09.2014
Food Bank Volunteer
The Salvation Army
10.2013 - 12.2014
Hotel Operational Trainee
The Pride Hotels
07.2011 - 09.2011
Basic Trainee
Hotel Maitreyas
02.2010 - 06.2010
Bachelors in hospitality - Hospitality Studies
Dr. D. Y. Patil I.H.M.C.T
Post-Degree Certificate - Hospitality Management
Lambton College
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