Ability to remain flexible, open-minded, non-judgmental and maintain professionalism under a variety of circumstances.
Ability to listen and learn and remain positive.
Ability to complete multiple tasks at once, to work independently and in multidisciplinary teams, as well as to demonstrate a sense of self-assuredness in a variety of professional environments.
Ability to maintain focus in a demanding work environment, under tight deadlines and restraints.
Proficient in computer skills (MS Office) and learn new tasks easily.
Ability to analyze and communicate in a clear concise manner.
Self-motivated, highly detailed and focused towards team goals.
Overview
8
8
years of professional experience
Work History
Contact Center Representative (Credit Cards)
TD Bank
06.2023 - Current
Responded to customer calls to answer questions about products and services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Fitness Advisor (Sales)
GoodLife Fitness
06.2022 - 06.2023
Recruiting new members to the gym, motivated clients to achieve their personal fitness goals through developing and modifying routines.
Touring potential members around the club, educating them on how we can support them toward achieving their overall health and fitness goals.
Building and maintaining member relationships through consistent member follow-up.
Correspondence with prospective members and insurance companies using Microsoft Office Tools (Outlook, Dynamics, Word, Excel)
Front Desk Associate
GoodLife Fitness
08.2020 - 06.2022
Ensuring all members are checked in accurately and efficiently
Directed guests and clients to fitness advisors (sales) and personal trainers
Front line to resolving member issues, complaints and comments
Updated social media accounts with new posts to engage current and prospective members
Answering phone calls in a professional manner and directing them where appropriate
Ensuring a clean, positive and inclusive environment for members, guests and associates
Key Holder Supervisor
The Face Shop
06.2018 - 08.2020
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Greeted customers and helped with product questions, selections, and purchases in-store
Operated a cash register for cash, check and credit card transactions
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
Kept business operations moving smoothly by drafting sales reports and managing opening and closing procedures
Sales Associate
Victoria's Secret & PINK
07.2016 - 06.2017
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Maintained organized, presentable merchandise to drive continuous sales.
Education
Bachelor of Arts - Communication And Media Studies
Carleton University
Ottawa, ON
06.2022
High School Diploma -
St Joan Of Arc High School
Barrie, ON
06.2017
Languages
English
Volunteer Work
Volunteer Notetaker Carleton University
I attended every lecture for COMS4800 to take and submit notes for students with academic accommodations.
References Upon Request
Timeline
Contact Center Representative (Credit Cards)
TD Bank
06.2023 - Current
Fitness Advisor (Sales)
GoodLife Fitness
06.2022 - 06.2023
Front Desk Associate
GoodLife Fitness
08.2020 - 06.2022
Key Holder Supervisor
The Face Shop
06.2018 - 08.2020
Sales Associate
Victoria's Secret & PINK
07.2016 - 06.2017
Bachelor of Arts - Communication And Media Studies