Summary
Overview
Work History
Education
Languages
Volunteer Work
Timeline
Generic

Stephanie Walsh

Ottawa,Canada

Summary

  • Ability to remain flexible, open-minded, non-judgmental and maintain professionalism under a variety of circumstances.
  • Ability to listen and learn and remain positive.
  • Ability to complete multiple tasks at once, to work independently and in multidisciplinary teams, as well as to demonstrate a sense of self-assuredness in a variety of professional environments.
  • Ability to maintain focus in a demanding work environment, under tight deadlines and restraints.
  • Proficient in computer skills (MS Office) and learn new tasks easily.
  • Ability to analyze and communicate in a clear concise manner.
  • Self-motivated, highly detailed and focused towards team goals.

Overview

8
8
years of professional experience

Work History

Contact Center Representative (Credit Cards)

TD Bank
06.2023 - Current
  • Responded to customer calls to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Fitness Advisor (Sales)

GoodLife Fitness
06.2022 - 06.2023
  • Recruiting new members to the gym, motivated clients to achieve their personal fitness goals through developing and modifying routines.
  • Touring potential members around the club, educating them on how we can support them toward achieving their overall health and fitness goals.
  • Building and maintaining member relationships through consistent member follow-up.
  • Correspondence with prospective members and insurance companies using Microsoft Office Tools (Outlook, Dynamics, Word, Excel)

Front Desk Associate

GoodLife Fitness
08.2020 - 06.2022
  • Ensuring all members are checked in accurately and efficiently
  • Directed guests and clients to fitness advisors (sales) and personal trainers
  • Front line to resolving member issues, complaints and comments
  • Updated social media accounts with new posts to engage current and prospective members
  • Answering phone calls in a professional manner and directing them where appropriate
  • Ensuring a clean, positive and inclusive environment for members, guests and associates

Key Holder Supervisor

The Face Shop
06.2018 - 08.2020
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Greeted customers and helped with product questions, selections, and purchases in-store
  • Operated a cash register for cash, check and credit card transactions
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
  • Kept business operations moving smoothly by drafting sales reports and managing opening and closing procedures

Sales Associate

Victoria's Secret & PINK
07.2016 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Maintained organized, presentable merchandise to drive continuous sales.

Education

Bachelor of Arts - Communication And Media Studies

Carleton University
Ottawa, ON
06.2022

High School Diploma -

St Joan Of Arc High School
Barrie, ON
06.2017

Languages

English

Volunteer Work

Volunteer Notetaker Carleton University                                                                                 

  • I attended every lecture for COMS4800 to take and submit notes for students with academic accommodations.



References Upon Request

Timeline

Contact Center Representative (Credit Cards)

TD Bank
06.2023 - Current

Fitness Advisor (Sales)

GoodLife Fitness
06.2022 - 06.2023

Front Desk Associate

GoodLife Fitness
08.2020 - 06.2022

Key Holder Supervisor

The Face Shop
06.2018 - 08.2020

Sales Associate

Victoria's Secret & PINK
07.2016 - 06.2017

Bachelor of Arts - Communication And Media Studies

Carleton University

High School Diploma -

St Joan Of Arc High School
Stephanie Walsh