Deborah Trollope
Oshawa,ON
Summary
District Manager with demonstrated experience developing people for future growth. Maintaining strong leadership and problem-solving skills to streamline operations to decrease costs and promote organizational efficiency. Goal-oriented manager with distinguished experience in customer service and increasing productivity while driving revenue and sales.
Overview
21
21
years of professional experience
Work History
District Manager - Durham Region
Womens Fitness Clubs Of Canada
12.2017 - Current
- Implemented systems and procedures to increase sales.
- Drove sales by developing a member retention program.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Supervised tw locations to enforce high-quality standards of operation.
Reception Manager
Durham Ultimate Fitness Clubs
08.2013 - 12.2017
- Increased revenue through selling memberships, promoting special offers, and encouraging personal training.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Negotiated and executed collections on behalf of our location.
- Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Manager, New Restaurant Openings
Harvey's
01.2007 - 01.2012
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and set up new locations on a strict timeline.
Training Manager
Harvey's
01.2003 - 01.2012
- Assisted in development of employee assessments to measure training value.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Trained new hires to perform cross-training exercises with experienced workers. Trainees included franchises, head office staff and new restaurant staff
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Henry Street High School
Whitby06.2004
Skills
- Staff Management
- Cross-Channel Marketing
- Staff Training and Development
- Recruiting and Hiring
- Customer Service
- Sales management
- Leadership skills
- Client Base Retention
- Time Management
- Policies and Procedures
Timeline
District Manager - Durham Region
Womens Fitness Clubs Of Canada
12.2017 - Current
Reception Manager
Durham Ultimate Fitness Clubs
08.2013 - 12.2017
Manager, New Restaurant Openings
Harvey's
01.2007 - 01.2012
Training Manager
Harvey's
01.2003 - 01.2012
High School Diploma -
Henry Street High School
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