Saida Narvaez
Scarborough
Summary
Outgoing receptionist supervisor with over 20 years of experience. Overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
22
22
years of professional experience
Work History
Receptionist Supervisor
Women's Fitness Clubs Of Canada
03.2013 - Current
- Managed a team of receptionists, overseeing daily operations, providing training, optimizing scheduling, conducting performance evaluations, participating in recruitment, and implementing streamlined procedures to enhance efficiency and customer service.
- Successfully managed and streamlined the appointment booking process, ensuring efficient scheduling, accurate calendar management, and excellent customer service for clients and visitors.
- Effectively handled member payments by implementing organized payment processing systems, ensuring accuracy in financial transactions, and providing responsive assistance to resolve any payment-related inquiries or concerns.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
Case Manager/Frontline Counsellor
Dr. Roz's Healing Place
05.2010 - 06.2011
- Conducted comprehensive intake procedures for new residents at the shelter, ensuring thorough assessments and streamlined onboarding processes.
- Managed and updated client progress notes while actively contributing to the development of goal-oriented service plans to enhance overall support and outcomes.
- Facilitated open and constructive communication with residents to discern their unique needs and interests, contributing to a tailored and responsive approach in delivering services.
- Responded to crisis calls with prompt and effective intervention, ensuring the well-being and safety of residents in challenging situations.
Customer Service Representative
Direct Energy
01.2002 - 01.2005
- Thrived in a high-paced work environment, consistently managing and responding to an average of 45 calls per hour with efficiency and accuracy.
- Oversaw customer database accounts, conducted customer certifications, and efficiently processed applications, orders, and requests in a detail-oriented and timely manner.
- Facilitated the resolution of requests and outstanding issues by proactively forwarding them to the designated resources through effective communication and coordination with internal departments.
- Maintained precise records of customer interactions, documenting transactions, comments, inquiries, and complaints to ensure thorough and accurate tracking of actions taken.
Education
Diploma - Addictions And Community Service Worker
Everest College
Toronto, ON08.2010
High School Diploma -
Jean Vanier Catholic Secondary School
Toronto, ON06.2000
Skills
- Office Management
- Microsoft Word, Excel, Powerpoint
- Multi-line Call Answering and Routing
- Call Documentation/Records
- Strong Organizational skills
- Teamwork and Collaboration
- Courteous and Professional
- Problem-Solving
- Punctual and Reliable
- Attention to Detail
- Security and Confidentiality Awareness
Languages
Spanish
Timeline
Receptionist Supervisor
Women's Fitness Clubs Of Canada
03.2013 - Current
Case Manager/Frontline Counsellor
Dr. Roz's Healing Place
05.2010 - 06.2011
Customer Service Representative
Direct Energy
01.2002 - 01.2005
Diploma - Addictions And Community Service Worker
Everest College
High School Diploma -
Jean Vanier Catholic Secondary School
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