Lizette Ordonez
Richmond,ON
Summary
Dedicated Executive Assistant with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Over 20 years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
15
15
years of professional experience
Work History
Executive Assistant to the Chief Operating Officer
NATIVE WOMENS ASSOCIATION OF CANADA
07.2022 - 10.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Increased efficiency in document preparation with expert-level proficiency in Microsoft Office Suite applications.
- Managed sensitive information with the most discretion, ensuring confidentiality at all times.
- Contributed significantly to the development of corporate policies and procedures for improved operational effectiveness.
- Expedited workflow with timely responses to internal and external inquiries via phone calls or emails.
- Coordinated high-profile events successfully within budget constraints through diligent vendor negotiations and resource allocation optimization efforts.
- Enhanced executive productivity by managing calendars, scheduling appointments, and coordinating travel arrangements.
- Optimized communication between departments with effective liaison efforts for smoother project execution.
- Assisted in financial management, preparing budgets and tracking expenses to ensure fiscal responsibility.
- Improved decision-making processes by conducting research, compiling data, and generating reports for executive review.
- Facilitated successful meetings and events through meticulous planning, coordination, and logistical support.
- Boosted team morale by fostering a positive work environment and encouraging collaboration among colleagues.
- Supported the Chief Operating Officer's strategic vision by drafting correspondence that reflected company values.
- Served as a reliable point of contact for internal and external parties, maintaining professionalism in all interactions.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported corporate partners' and staff's business and hospitality needs during meetings and company events.
- Handled logistics, catering, agendas and travel arrangements for meetings and event planning for the board of directors, president and executive vice president.
SERVER
CHANCES R RESTAURANT
04.2019 - 09.2023
- Provide mentorship and support to new resources
- Provide an elevated customer experience to all servers and restaurant staff
- Adhere to all relevant health and safety guidelines
- Provide flexible support to management
- Complete the register processes to ensure correct billing, payment processing, and cash management practices
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
LEGAL ASSISTANT
MICHAEL SEGAL PROFESSIONAL CORPORATION
12.2019 - 07.2022
- Draft and proofread legal documents and correspondences
- Collect and organize evidence, legal documents, and case files for lawyer to review
- Schedule interviews, depositions, and meetings with clients
- Organize and manage any electronic file management systems
- Prepare and distribute invoices and resolve any billing issues
- Offer general administrative support to the lawyer
- Managed the calendar and scheduling for key deadlines, motions and other important dates across the corporation
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Created spreadsheets to track client progress and document billable hours.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
SERVER & FLOOR MANAGER
CARLINGWOOD FAMILY RESTAURANT
01.2010 - 04.2019
- Manage FOH
- Guide dining room staff to plan restaurant activities and special events and share key information
- Creation of personal and corporative events from approaching clients, creation of menus, quotes, logistics, and contacting special suppliers for each event
- Maintaining a positive work environment, supporting growth and training
- Provide flexible support to management
- Manage cash, debit and credit machines
- Worked with the POS system to place orders, manage bills and handle complimentary items
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Analyzed sales data to identify trends and adjust product offerings accordingly, maximizing revenue potential.
MANAGER
AZTEK TECHNOLOGIES S.A DE C.V
09.2008 - 01.2010
- Supervised powder coating and welding services
- Responsible for financial transactions and the preparation of invoices for suppliers and customers
- Organize and maintain inventory stock
- Organize and maintain records on courses about quality control, management and lean manufacturing
- Managed human resources, including performance management and hiring
- Cross-trained existing employees to maximize employee's agility and performance
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands
Education
BUSINESS MANAGEMENT DIPLOMA -
STRATFORD CAREER INSTITUTE
Ottawa09.2005
BA IN LAW -
UNIVERSIDAD DE MONTERREY
Mexico06.1998
AMERICAN & INTERNATIONAL TRADE (NAFTA) DIPLOMA -
UNIVERSIDAD CARLOS III DE MADRID
Spain06.1997
Skills
- Able to work under pressure
- Business planning
- Decision making
- Flexibility
- Budget planning
- Problem-solving
- Team leader
- Attention to detail
- Organization
- Decision taker
- Able to work without supervision
- Use of Microsoft, Outlook, Teams, Word, Excel, Power Point etc
- Travel arrangements
- Meeting organization
- Document preparation
- Confidentiality maintenance
- Calendar management
Languages
Spanish
English
Farsi
References
Upon request
Timeline
Executive Assistant to the Chief Operating Officer
NATIVE WOMENS ASSOCIATION OF CANADA
07.2022 - 10.2023
LEGAL ASSISTANT
MICHAEL SEGAL PROFESSIONAL CORPORATION
12.2019 - 07.2022
SERVER
CHANCES R RESTAURANT
04.2019 - 09.2023
SERVER & FLOOR MANAGER
CARLINGWOOD FAMILY RESTAURANT
01.2010 - 04.2019
MANAGER
AZTEK TECHNOLOGIES S.A DE C.V
09.2008 - 01.2010
BUSINESS MANAGEMENT DIPLOMA -
STRATFORD CAREER INSTITUTE
BA IN LAW -
UNIVERSIDAD DE MONTERREY
AMERICAN & INTERNATIONAL TRADE (NAFTA) DIPLOMA -
UNIVERSIDAD CARLOS III DE MADRID
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