Deborah Hazelwood
Fort Saskatchewan,Canada
Summary
Committed and hardworking Food Service Manager, been cross-trained in various departments, Grocery, Deli, Cashier, Frozen, Produce, Meats, Bakery, successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills, and improving customer satisfaction. Previous Experience as a Housekeeping Supervisor with over 7 years of experience in Leisure & Travel & Tourism.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Service Manager
The North West Company
Rankin Inlet, Canada
07.2021 - 04.2022
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Integrated service and team management strategies to boost business profits.
- Set schedules for 8 staff by planning and designating shifts and hours.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw training of more than 8 team members.
Housekeeping Supervisor
Banff Jasper Collections by Pursuit
Jasper, AB
06.2019 - 06.2021
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries and effective inventory control.
- Completed schedules, shift reports and other business documentation.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 10 hours per week.
Housekeeping Supervisor
Mountain Park Lodges
Jasper, Alberta
04.2017 - 06.2019
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries and linens.
- Completed schedules, shift reports and other business documentation.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 10 hours per week.
Housekeeping Attendant
Mountain Park Lodges
Jasper, AB
04.2016 - 04.2017
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Responded to requests from patrons for linens and toiletries.
- Sanitized all kitchen surfaces, wiped down cabinets and vacuum and mopped floors
- Instruct new employees on departmental procedures and provided assistance in finding cleaning supplies.
Housekeeping Attendant
Econo Lodge Inn & Suites
Hinton, AB
10.2014 - 07.2015
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets and vacuum and mopped floors.
Housekeeping Attendant
Best Western Plus
Sherwood Park, AB
05.2014 - 09.2014
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets and vacuum and mopped floors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Gas Station Cashier
Mississippi Jacks Car Wash
Sherwood Park, AB
02.2014 - 09.2014
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Confirmed stock levels and expiration dates of merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Accurately completed charge logs and batched credit card reports at day end.
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
Bakery Manager
Huardsfreshmart
Mattawa, ON
05.2006 - 02.2014
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately dividing, shaping and proofing.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Increased kitchen efficiency 25% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Education
F.J.McElligott High School
Skills
- Inventory Management
- Critical Thinking
- Hiring Procedures
- Performance Improvement
- Money Handling
- Equipment Maintenance
- Delegating Assignments and Tasks
- Facility Policies and Procedures
- Payroll Administration
- Hospitality Management
- Employee Performance Evaluations
- Staff Scheduling
Certification
- Standard First Aid CPR/AED Level C, The Northwest Company
- WHMIS, The Northwest Company
- Take Home Naloxone, Banff Jasper Collection by Pursuit
- Licensed Class 5 Driver
- Food Handlers
Timeline
Food Service Manager
The North West Company
07.2021 - 04.2022
Housekeeping Supervisor
Banff Jasper Collections by Pursuit
06.2019 - 06.2021
Housekeeping Supervisor
Mountain Park Lodges
04.2017 - 06.2019
Housekeeping Attendant
Mountain Park Lodges
04.2016 - 04.2017
Housekeeping Attendant
Econo Lodge Inn & Suites
10.2014 - 07.2015
Housekeeping Attendant
Best Western Plus
05.2014 - 09.2014
Gas Station Cashier
Mississippi Jacks Car Wash
02.2014 - 09.2014
Bakery Manager
Huardsfreshmart
05.2006 - 02.2014
F.J.McElligott High School
- Standard First Aid CPR/AED Level C, The Northwest Company
- WHMIS, The Northwest Company
- Take Home Naloxone, Banff Jasper Collection by Pursuit
- Licensed Class 5 Driver
- Food Handlers
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