Rhythm Kapila
Brampton,ON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Department Manager
The North West Company
Chisasibi, Quebec
01.2024 - 05.2025
- Managed the daily operations of the department to ensure smooth and efficient service.
- Supervised and trained staff members, created work schedules, and monitored team performance.
- Maintained stock levels and organized inventory based on seasonal trends and local customer needs.
- Ensured the department followed all safety, health, and company policies.
- Reviewed sales reports and used data to improve department performance and customer satisfaction.
- Handled customer complaints and resolved issues to maintain high service standards.
- Worked closely with store managers and regional leaders to meet sales and service goals.
Butcher/ Meat Cutter
Sofina Foods
Brampton, ON
10.2022 - 01.2024
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Wrapped meat produce to maintain quality, freshness and condition.
- Adhere to safety and cleanliness standards and maintained equipment.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Demonstrated versatility by proficiently handling various types of meat including beef, poultry, pork, lamb, and fish.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
Assistant Store Manager
Short Stop
Cambridge, Ontario
10.2022 - 08.2023
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Organized weekly meetings with department heads to review progress on key objectives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Manager
Tim Hortons
Kitchener, ON
09.2019 - 09.2022
- Supervised daily store operations, ensuring high standards in food quality, customer service, and cleanliness.
- Led and trained a team of 15–30 employees, fostering a positive work environment and promoting teamwork.
- Managed staff scheduling, shift coverage, and timekeeping to optimize labour efficiency and meet business needs.
- Monitored inventory levels, placed orders, and minimized waste to control food and labour costs.
- Ensured compliance with health, safety, and sanitation standards as per company and local regulations.
- Conducted performance evaluations and provided coaching to improve staff productivity and morale.
- Supported marketing and promotional initiatives to drive store sales and traffic.
- Completed daily financial reporting, including cash handling, deposits, and sales reconciliation.
Manager of Operations
McDonalds
Chandigarh, INDIA
03.2016 - 08.2019
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
- Developed and maintained operational policies and procedures.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Business Development Manager
KC Residency
Chandigarh, INDIA
01.2017 - 12.2018
- Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
- Conducted market research and analysis to identify new business opportunities.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Conducted research on industry trends, competitor activities, and customer needs.
Education
High School Diploma -
Algoma University
Sault Ste. Marie, ON04-2021
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2020
Bachelor of Arts - Political Science
Punjab University
Chandigarh, India05-2018
Skills
- Inventory management
- Sales analysis
- Visual merchandising
- Equipment maintenance
- Team leadership
- Customer service
- Cash handling
- Data analysis
- Budgeting and financial planning
- Problem-solving aptitude
- Profit and loss management
Accomplishments
- Supervised team of 35 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid and CPR Certification
- Safe Check Advanced, Food Safety Certification
- Food Handler Certification
- WHMIS Certificate
- Microsoft Office Specialist Certification
- Retail Management Certificate (WAFC)
Timeline
Retail Department Manager
The North West Company
01.2024 - 05.2025
Butcher/ Meat Cutter
Sofina Foods
10.2022 - 01.2024
Assistant Store Manager
Short Stop
10.2022 - 08.2023
Manager
Tim Hortons
09.2019 - 09.2022
Business Development Manager
KC Residency
01.2017 - 12.2018
Manager of Operations
McDonalds
03.2016 - 08.2019
High School Diploma -
Algoma University
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - Political Science
Punjab University
Similar Profiles
MAXIM LOKTIONOVMAXIM LOKTIONOV
Director, Indirect Sourcing at The North West CompanyDirector, Indirect Sourcing at The North West Company
Rupinder KaurRupinder Kaur
Customer Service Representative at The North West CompanyCustomer Service Representative at The North West Company
Bryce WhitneyBryce Whitney
Senior Facilities Maintenance Coordinator at The North West CompanySenior Facilities Maintenance Coordinator at The North West Company
Jatin BansalJatin Bansal
Security Guard at Magnum Protective ServicesSecurity Guard at Magnum Protective Services
ALACHO LEANA COATESALACHO LEANA COATES
Operations Controller at GucciOperations Controller at Gucci