Rupinder Kaur

• Answered inbound calls and emails to facilitate customer service.
• Prevented key account losses by researching discrepancies and correcting problems.
• Collected deposits or payments and arranged for billing.
• Improved product knowledge on a continuous basis to provide optimal customer service.
• Resolved customer complaints promptly and efficiently.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

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• Liaised between bank branches regarding fulfilling demand for cash, and other banking products, in smaller and rural branches in the district.
• Identified potential fraud cases and reported them to the concerned department.
• Reported daily overages and shortages to operations department.
• Monitored staff performance regularly in order to identify areas needing improvement.