Debbie Walia

• Working with a Finance Team at a large multi brand luxury dealership to ensure the Business Office is continuously exceeding targets;
• Recently promoted to Senior Finance Manager;
• Training of junior finance associates;
• Managed scheduling for four Finance Managers to guarantee continuous team coverage.
• Assisting with desking deals on the sales floor;
• Facilitated lease end claims for grounding vehicles, ensuring comprehensive lease end options are presented to clients, including maximizing dealership buy in opportunities and new vehicle lease opportunities;
• Consistently maintained superior vehicle averages and product per VIN metrics.
• Designed and implemented monthly spiff programs to drive sales performance.
• Enhanced dealership's customer satisfaction index consistently.

Working with the sales and service team to ensure a higher level of customer service required in a luxury market;

Establishing a relationship with the clients;

Analyzing credit and structuring finance / lease deals for approvals and obtaining funding from financial institutions;

Maximizing dealership profits by selling protection packages, extended warranties, insurances and other ancillary products offered by the manufacturer and dealership;

Responsible for processing accurate and correct legal documentation of vehicle sale/lease agreements;

Attending management meetings and providing input with regards to reaching department and dealership targets;

I assisted in establishing new processes for the Sales Team to follow, in order to enhance the customer experience, efficiency and profitability of the Dealership.

Meeting customers;

Processing credit applications;

Completing accurate legal documentation for vehicle sale/lease agreements and finance contracts after obtaining approvals;

Processing funding from financial institutions;

Selling products offered by the manufacturer and dealership, including protection packages and warranties;

This was a very high paced store where I was delivering 8 - 10 vehicles per day.

• Obtained and maintained a Level 3 Top Secret clearance with the Federal Government of Canada;
• Spent 10 years as an Operational Analyst; other positions included Investigator, Security Analyst, Warrants and Report Writer;
• Excellent Investigative and analytical skills, ability to provide thorough and detailed research and analysis;