NIGEL GARTH
Markham,ON
Summary
Goal-driven professional bringing 9+years career history in the automotive industry with an emphasis in Sales and Service Department roles and proven track record of strategic business growth. Skilled at aiding in all dealership efforts to increase revenue and sales. Adept at cultivating productive client relationships through positive rapport, tailored solutions, and stellar client satisfaction.
Overview
15
15
years of professional experience
Work History
Financial Services Manager
Alfa Romeo of Toronto & Maserati of Toronto
Toronto , Ontario
01.2024 - Current
- Deliver exceptional customer experience on all transactions by exceeding customer satisfaction.
- Build and nurture robust and professional partnerships with finance companies, banks, manufacturer financing centers, and suppliers.
- Ensure that all sales customers and potential sales customers of the dealership are handled in a positive manner and in accordance with established procedures and guidelines.
- Learn and maintain product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs.
- Plan sales and growth targets, profit levels, a mix of business office products.
- Ensure quotes for products & services are competitive and reasonable.
- Seek out and develop additional business office products.
- Maintain all reports as required by the dealership.
- Train the sales staff on the benefits of financing, insurance, and extended service programs.
Service Advisor
Pickering Toyota
Pickering , ON
07.2023 - 12.2023
- Greet each guest promptly and courteously, ensuring they receive immediate assistance.
- Communicate with customers to identify mechanical issues and secure approval for repairs, including cost estimates and completion times.
- Handle telephone inquiries, retrieve customer and vehicle data, and return messages promptly.
- Inspect vehicles for necessary bodywork, provide estimates, and notify customers of needed repairs.
- Address customer objections and misunderstandings, and follow up on repair progress, updating customers on any changes.
- Deliver completed vehicles, review work performed, explain charges, and discuss optional services, warranty information, and policies.
Encore Specialist/Sales Consultant
Jaguar Land Rover Thornhill-AWIN Group
Richmond Hill , ON
05.2017 - 07.2023
- Deliver a unique and memorable vehicle pickup experience by customizing vehicles, educating customers on complex features, and explaining state-of-the-art technology.
- Serve as the Jaguar Land Rover product expert, particularly for InControl Infotainment and emerging technologies.
- Stay updated on industry developments and coach sales and delivery personnel on new information.
- Enhance client satisfaction by resolving difficult issues through dedicated follow-up and proactive solutions.
- Increase revenue by upselling additional products and demonstrating their benefits to potential buyers.
- Ensure smooth transactions by coordinating paperwork with F&I Managers and Sales Consultants, and assist with funding and payment processes.
Sales Consultant
Toyota/Lexus On The Park
Toronto , ON
08.2016 - 05.2017
- Prospected and developed leads via telephone, email, and postal mail to create new customer opportunities.
- Created clear, engaging virtual presentations of products and services.
- Maintained up-to-date knowledge of products, sales pricing, and promotions.
- Built strategic customer relationships, evaluated needs, and negotiated sales commitments.
- Managed and responded professionally to internet leads, calls, and text messages, ensuring high customer satisfaction.
- Achieved a 95% Customer Service Index rating and a 5-star Dealer Rater certification by maintaining strong customer rapport and encouraging repeat business.
Sales Assistant/Product Specialist
BMW Toronto
Toronto , ON
08.2015 - 08.2016
- Ensured all aspects of the deliveries were ready: vehicle, paperwork, licensing etc
- Followed up on all Sales Consultant appointments, unsold prospects and pending deliveries
- Assured that inventory of products were available via Reynolds system
- Generated test drive forms, monthly delivery reports, and monthly lease maturity lists for Sales Consultants
- Provided extensive and customer-oriented product experience and explained complex product features based on the needs of clients
- Maintained high ethical standards when processing paperwork and confidential information
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Front-End Associate
Costco Wholesale
Markham , ON
05.2009 - 08.2015
- Processing over 300 members' orders per day on average, in a timely and effective manner, whilst ensuring member satisfaction
- Built rapport with customers to encourage future business and uphold positive representation of company
- Greeted customers upon arrival and offered assistance with locating store merchandise
- Re-stocked check-out line and end-cap displays with new merchandise
- Maintained clean and clutter-free front-end area
- Helped customers find specific products, answered questions and offered product advice.
Education
Bachelor of Commerce - with Honours - Marketing
Ontario Tech University
Oshawa, ON04.2014
Diploma - Business Administration, Marketing
George Brown College
Toronto, ON08.2012
Skills
- Extensive knowledge of dealership operations
- Excellent analytical and problem-solving skills
- Excellent automotive product knowledge base
- Friendly, positive attitude
- Excellent Planning and Organization Skill Set
- Strong Work ethic
- Strong On-site product demonstrations and presentation skills
- Conflict resolution
- Flexible and Dependable
- Strong Decision-making Skills
- Strong MS Office Applications Skill Set
- CRM and office management software
- Excellent Rapport and relationship building skills
- Highly social media savvy
- Excellent oral and written skills
- Relationship selling, ensuring repeat business
- Situation-based negotiation tactics capability
- Listening Skills
- Multitasking and Organization
- Service Recommendations
- Attention to Detail
- Excellent Communication
- Performance Goals
- Calm and Professional Under Pressure
- Upselling Products and Services
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Financial Services Manager
Alfa Romeo of Toronto & Maserati of Toronto
01.2024 - Current
Service Advisor
Pickering Toyota
07.2023 - 12.2023
Encore Specialist/Sales Consultant
Jaguar Land Rover Thornhill-AWIN Group
05.2017 - 07.2023
Sales Consultant
Toyota/Lexus On The Park
08.2016 - 05.2017
Sales Assistant/Product Specialist
BMW Toronto
08.2015 - 08.2016
Front-End Associate
Costco Wholesale
05.2009 - 08.2015
Bachelor of Commerce - with Honours - Marketing
Ontario Tech University
Diploma - Business Administration, Marketing
George Brown College
Languages
References
REFERENCES
REFERENCES Will be made available upon request.
Languages
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