Fatima Min

• Demonstrate extensive knowledge of all products and financing options offered to customers and enhance their overall vehicle ownership experience
• Process and manage all finance and leasing credit applications, ensure all options are explored and negotiate terms and conditions with analyst for high approval rate
• Coordinate and prepare all legal documents for daily deliveries of sold units with sales and service department
• Establish and maintain strong professional working relationships with finance companies, banks and suppliers to enable prompt fundings
• Provide support, coaching and motivation to sales reps to increase products penetration and profit
• Provide a superior customer service experience that exceeds their expectations

- Determine optimal customer financing needs and present a product menu to the customer that outlines financing options as well as products and services to enhance their vehicle ownership experience.
- Demonstrate extensive knowledge of all products offered to ensure that customers understand the financing and insurance options, aftermarket products and extended warranties available
- Coordinate all daily deliveries of sold units with Sales and Service staff and with customers. Prepare all documentation for final delivery. Ensure that all related administrative processes are handled with accuracy, in a timely manner and in accordance with company policy and procedures
- Establish and maintain strong, professional working relationships with finance companies, banks, manufacturer financing centre and suppliers to enable prompt, competitive funding for customers. Process finance and leasing applications and provide alternate solutions for customers who are not immediately approved for financing