Miriam Tesfamichael
Toronto,Canada
Summary
Experienced and self driven automobile financial and insurance services manager with proven success in meeting and exceeding targets with additional strengths in customer satisfaction and high retention rates.
Demonstrated achiever with exceptional knowledge in psychological practices and techniques that enhance sales development. Skilled at learning new concepts quickly, working well under pressure, communicating ideas clearly and effectively while integrating interdepartmental success.
Overview
7
7
years of professional experience
Work History
Financial Services Manager
Downtown Toyota
Toronto, Ontario
07.2024 - Current
- Embraced SymTech's sales strategies, consistently exceeding targets.
- Enhanced vehicle ownership experience through tailored advice on credit insurance, warranty, chemicals, and maintenance options.
- Trained staff on product knowledge, retention tools, and enhancing interdepartmental success.
- Prepared necessary documentation including credit applications, finance/lease contracts, extended warranty certificates and insurance forms for submission and delivery.
- Ensured all necessary funding documents were correctly gathered and verified.
- A reliable liaison between lenders and clients. Securing the approval and meeting the client’s needs according to their budget and lifestyle.
- Provided an excellent customer experience to grow clientele and promote retention, proven via Google reviews and high CSI scores.
- Well-experienced in systems such as Reynolds, Deskit, Symtech Portal, Toyota Infostream, and Dealertrack.
- Maintained top performance among peers within the dealership and Downtown Autogroup.
Financial Services Manager
Scarborough Toyota
Toronto, ON
11.2022 - 05.2024
- Advised clients on credit insurance, warranty, chemicals, care and maintenance options to enhance their vehicle ownership experience.
- Accurately prepared all documentation needed for submission and delivery such as credit applications, finance/lease contracts, extended warranty certificates and insurance forms to enhance an efficient process.
- Ensured that all funding documentation requirements are met ie. verifying certified cheques/bank drafts, collecting licensing fees, void cheques and insurance of the vehicle.
- A reliable liaison between lenders and clients. Securing the approval and meeting the client’s needs according to their budget and lifestyle.
- Provided an excellent customer experience to grow clientele and promote retention, proven via google reviews and high CSI scores.
- Well experienced in systems such as Reynolds, ERA, First Canadian Resources, Toyota Infostream and Dealertrack.
- Maintained top performance amongst peers within the dealership and Canada One Auto Group.
Product Advisor
Scarborough Toyota
Scarborough, ON
03.2022 - 10.2022
- Proven record of selling new and used cars.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Responded to inquiries from customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Founder
Learning Counsler, BIG SIS AND YOU
Toronto, ON
04.2020 - 04.2022
- Assessed client’s current learning structure and came up with creative and personalized solutions.
- Helped clients explore their mode of learning and created a game plan that can improve their self-development, lifestyle and career.
- Assisted clients in the process of realizing their passion and taking the necessary steps to move forward in achieving them via distributive individual mode of learning.
SALES REPRESENTATIVE
Telus Communications
Toronto, ON
12.2017 - 12.2020
- Assisted personal and small/medium business clients in selecting a phone and structure of phone plans that best fit their use and interest
- Improved overall customer purchasing experiences to promote steady revenue
- Demonstrated product features to align with customer needs
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Followed-up with clients after installations to assess quality service and customer satisfaction
- Exceeded sales goals and earned bonuses regularly.
Education
Bachelor of Arts - Business Economics
York University
04.2020
High School Diploma -
Madonna Catholic Secondary School
06.2016
Skills
- Customer needs assessment
- Sales development and closing
- Strategy development
- Superior communication skills
- Punctual, responsible, and impeccable at multitasking
- Excellent organizational skills
- Excellent computing skills
- Prominent problem-solving skills
- Impeccable negotiation skills
Affiliations
HarvardX – Remote | Certification
Leaders of Learning – 09/2020
First Canadian – Markham ON | Certification
Finance & Insurance Training Program - 01/2023
First Canadian – Markham ON | Certification
Most outstanding Credit Insurance Sales - 01/2023
SymTech – Markham ON | Certification
Maximizing Performance For Business Managers - 09/2025
Timeline
Financial Services Manager
Downtown Toyota
07.2024 - Current
Financial Services Manager
Scarborough Toyota
11.2022 - 05.2024
Product Advisor
Scarborough Toyota
03.2022 - 10.2022
Founder
Learning Counsler, BIG SIS AND YOU
04.2020 - 04.2022
SALES REPRESENTATIVE
Telus Communications
12.2017 - 12.2020
Bachelor of Arts - Business Economics
York University
High School Diploma -
Madonna Catholic Secondary School
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