Deanna Molnar
Kanata,ON
Summary
Organized and dedicated Administrative Assistant and Customer Service Agent with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excelled in sensitive material handling and conflict resolution, significantly improving communications and service quality.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Exp Services Inc.
05.2023 - 05.2024
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Fleet Coordinator
The Brick Delivery Services
11.2022 - 03.2023
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Documented equipment transfers and sales details for accurate record keeping.
- Proactively identified and solved complex problems that impacted management and business direction.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Maintained accurate driver information for delivery scheduling.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Customer Service Agent
Canadian North
07.2022 - 11.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
Education
Bachelor of Environmental Studies - Environmental Studies
York University
Toronto, None04-2016
Skills
- Sensitive material handling
- Data entry documentation
- Administrative operations
- Meticulous attention to detail
- Database organization
- Cultural Awareness
- Conflict resolution techniques
- Grammar
- Excellent interpersonal skills
- Effective problem solving
- Adaptable under pressure
Languages
English
Native or Bilingual
Interests
Music, songwriting, visual arts, reading, creative writing, hiking, camping
Timeline
Administrative Assistant
Exp Services Inc.
05.2023 - 05.2024
Fleet Coordinator
The Brick Delivery Services
11.2022 - 03.2023
Customer Service Agent
Canadian North
07.2022 - 11.2022
Bachelor of Environmental Studies - Environmental Studies
York University
Similar Profiles
Deanna MolnarDeanna Molnar
Administrative Assistant at exp Services Inc.Administrative Assistant at exp Services Inc.
Ali NikkarAli Nikkar
Geotechnical Engineer-in-Training at EXP Services Inc.Geotechnical Engineer-in-Training at EXP Services Inc.
Seal Tel LapingcaoSeal Tel Lapingcao
Senior Electrical Designer at EXP ServicesSenior Electrical Designer at EXP Services
Caelan HallCaelan Hall
Grocery Team Member at SobeysGrocery Team Member at Sobeys
Ila HobbinsIla Hobbins
Waitress Supervisor at Centre Ice Sports BarWaitress Supervisor at Centre Ice Sports Bar