Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Deanna Molnar

Ottawa,ON

Summary

Empathetic and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

exp Services Inc.
03.2023 - Current
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Fleet Coordinator

The Brick Delivery Services
11.2022 - 03.2023
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
  • Established a clear communication protocol amongst drivers, fostering a supportive work environment that encouraged prompt reporting of issues related to their assigned vehicles.
  • Generated daily reports detailing suggested process improvement initiatives to inform management.

Customer Service Agent

Canadian North
07.2022 - 11.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assist passengers with mobility and special needs with empathy and care.

Client Content Specialist

Cision
03.2018 - 06.2020
  • Edited a variety of news release content to distribute to the media in English and French
  • Established professional relationships with a diverse array of clients through excellent customer service.
  • Enhanced content quality by conducting thorough research and factchecking.
  • Implemented search engine optimization techniques for improved website traffic and search rankings.
  • Edited and proofread materials to maintain high standards of accuracy, clarity, and readability.
  • Managed competing deadlines with efficiency.

Education

Environmental Management and Assessment - Environmental Science

Algonquin College
Ottawa, ON
01.2022

Bachelor of Environmental Studies - Environmental and Social Justice, Culture, Communication, Politics and Arts

York University
01.2016

Skills

  • Outstanding communication skills
  • Empathetic and genuine
  • Customer Service
  • Problem-solving abilities
  • Money handling abilities
  • Team Leadership Qualities

Languages

English
Native or Bilingual

Certification

  • SmartServe Certificate

Timeline

Administrative Assistant

exp Services Inc.
03.2023 - Current

Fleet Coordinator

The Brick Delivery Services
11.2022 - 03.2023

Customer Service Agent

Canadian North
07.2022 - 11.2022

Client Content Specialist

Cision
03.2018 - 06.2020

Environmental Management and Assessment - Environmental Science

Algonquin College

Bachelor of Environmental Studies - Environmental and Social Justice, Culture, Communication, Politics and Arts

York University

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Deanna Molnar