Serena Dewar
Kanata,ON
Summary
Highly organized and detail-oriented administrative professional with a strong background in office management, project coordination, and scheduling. Known for adaptability, initiative, and a collaborative spirit, with several years of entrepreneurial experience that fostered strong client and team relationships. Skilled in streamlining administrative operations and supporting cross-functional teams. Motivated, dependable, and committed to delivering high-quality results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Serena Nadia Photography
Self Employed
06.2019 - Current
- Edit photos using Adobe Photoshop and other software applications.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Train assistants on proper use of photography equipment and techniques used in the industry.
- Assist in planning setup of shoots including location scouting.
- Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
- Deliver quality products within deadlines established by clientele.
- Analyzed industry trends to identify potential opportunities for growth.
- Negotiated contracts with customers, vendors, and partners.
- Established pricing structures for products and services.
- Implemented systems to track performance metrics across departments.
- Maintained relationships with key clients to secure repeat business.
Support Advisor
Shopify Inc.
01.2021 - 12.2024
- Answer customer inquiries and resolve customer issues in a timely manner.
- Provide technical support to customers via phone, email, and web chat.
- Research customer accounts for billing discrepancies and provide accurate solutions.
- Maintain detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Serve as a liaison between customers and internal departments to ensure successful resolution of customer issues.
- Perform troubleshooting steps to diagnose and resolve system issues quickly.
- Coordinate with other supervisors, combining group efforts to achieve goals.
- Cultivate long-term relationships with customers, encouraging more lucrative business opportunities.
- Ensure compliance with company policies and procedures regarding technical support operations.
Title Searcher
Dewar and Co
09.2019 - 03.2020
- Conducted detailed title searches to identify real estate ownership and liens.
- Analyzed public records, such as deeds, mortgages, judgments, easements and other documents for accuracy.
- Researched chain of title to determine legal owners of property.
- Verified that all documents were properly signed, dated and notarized.
- Prepared reports summarizing findings from title searches and document review.
- Reviewed survey maps to ensure boundaries are accurately depicted on deed descriptions.
- Assisted in preparing closing statements for transactions involving real estate titles.
- Identified discrepancies between existing documents and updated information in database systems.
Receptionist Administrator
Myers Toyota
03.2018 - 09.2018
- Created and maintained employee schedules to ensure adequate staffing levels.
- Created spreadsheets to track customer information such as contact details and preferences.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Participated in regular training sessions related to customer service best practices.
- Provided support in resolving scheduling conflicts between employees.
- Responded to inquiries from internal staff members regarding office operations.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Answered incoming calls and directed them to the appropriate department or individual.
Receptionist Administrator
The Great American Back Rub
09.2016 - 08.2017
- Assisted with administrative tasks such as data entry into company databases.
- Coordinated and scheduled appointments with clients, customers, and vendors.
- Managed the distribution of incoming mail, faxes, and packages.
- Responded promptly to emails from customers and other departments within the organization.
- Performed data entry tasks into computer databases from paper documents.
- Processed payments received from clients promptly according to established procedures.
- Created agendas for meetings and distributed them to participants in a timely manner.
Education
Courses - Business Administration
Algonquin College
Ottawa, ON01-2022
High School Diploma -
A.Y Jackson Secondary School
06.2013
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Organization skills
- Time management
- Telephone skills
- Data entry
References
References available upon request.
Timeline
Support Advisor
Shopify Inc.
01.2021 - 12.2024
Title Searcher
Dewar and Co
09.2019 - 03.2020
Serena Nadia Photography
Self Employed
06.2019 - Current
Receptionist Administrator
Myers Toyota
03.2018 - 09.2018
Receptionist Administrator
The Great American Back Rub
09.2016 - 08.2017
High School Diploma -
A.Y Jackson Secondary School
Courses - Business Administration
Algonquin College