Deana Grindley
Lyttleton,NB
Summary
Accomplished Dental Administrator with 7 years of experience. Able to utilize strong leadership skills while efficiently building loyal and long-term relationships with staff and clients while consistently achieving individual goals.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
CEDARWOOD DENTAL
Keswick, Canada
08.2020 - Current
- Coordinated appointment bookings for patients
- Checked in and out patients, streamlining the appointment process for better patient flow
- Handled customer inquiries via telephone, ensuring timely responses and resolution of concerns
- Collect outstanding balances
- Prepare and send Predeterminations
- Send referrals to specialists
- Prepared and sent claims for orthodontic treatments, facilitating timely insurance reimbursement
- Input insurance breakdown into patients files
- Prepare end of day billing
Deli Attendant
THE GREAT CANADIAN SUPERSTORE
Newmarket, Canada
07.2019 - 07.2021
- Opened department for daily operations
- Ensure all equipment is operating properly
- Check the temperature of all bunkers and report to the manager if they are not operating right
- Attended to customer inquiries and needs
- Sliced a variety of meats for customer orders
- Check the temperature of all bunkers and report to manager if they are not operating right
- Received and organized daily shipments in cooler for efficient inventory management
- Prepared and assembled party trays for events
Dental Receptionist
RIVEREDGE DENTAL
Keswick, Canada
09.2019 - 08.2020
- Book appointments
- Responded to incoming telephone calls promptly
- Answer telephone
- Checked in and out patients, ensuring accurate information and smooth workflow
- Collected outstanding balances, contributing to improved cash flow
- Contacted insurance companies to obtain policy breakdowns
- Open and close the office
- Performed faxing, copying, and scanning of important documents
- Prepare end of day billing
Education
Business Administration - marketing, business law, Microsoft Office
Humber College
Toronto, Ontario, CanadaSkills
- Abeldent software
- Proficient in Tracker software
- MS Office proficient
- Administrative knowledge
- Excellent organizational skills
- Excellent time management
- Problem solving
- Ability to deal with changes effectively
- Customer service-oriented
- Excellent communication skills
- Excellent leadership skills
- Dedicated team player
- CPR certified
Accomplishments
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction., Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Timeline
Dental Receptionist
CEDARWOOD DENTAL
08.2020 - Current
Dental Receptionist
RIVEREDGE DENTAL
09.2019 - 08.2020
Deli Attendant
THE GREAT CANADIAN SUPERSTORE
07.2019 - 07.2021
Business Administration - marketing, business law, Microsoft Office
Humber College