Daniela Benedetti
Waterdown,ON
Summary
- 8 years of customer service experience
- Personable and professional manner
- Trained new employees on providing responsive and flexible services
- Working autonomously to complete various administrative duties
- Experienced at greeting clients, answering questions, and providing assistance
- Proven ability to multi-task in a fast paced environment with frequent interruptions
Overview
8
8
years of professional experience
Work History
Dental Receptionist
Hamilton Pediatric Dental Care
10.2023 - 01.2025
- Addressing child-specific concerns, providing information on preventative care, and coordinating with parents regarding treatment
- Responding to incoming calls and from patience referring dental offices
Hygiene Coordinator
Dr. Wojcicki and Dr. Kohli
05.2020 - 09.2022
- Manage the hygiene schedule according to appointment scheduling guidelines to ensure all hours are scheduled efficiently and to daily goal
- Review and updating medical history forms
- Encourage patients to accept treatment by using effective verbal skills
Dental Receptionist
Pathways Dental Care
06.2020 - 05.2021
- Maintaining chart audits for the dentist
- Sending pre terminations for crowns and bridges
- Set up referral for patients and send out referral email
Dental Receptionist
OMG Perio
12.2018 - 06.2020
- Communicated with insurance companies for breakdowns, pre determinations, claims, eligibility
- Well a versed in Abeldent and Dentrix software
- Perform Recalls end of the day duties such as deposit end of the day reports
Dental Receptionist
Hope Dental Group
01.2017 - 12.2019
- Developed strong patient relations by providing the highest level of customer service and care
- Contact insurance companies regarding coverage
Education
Certificate - WHIMS and IPAC
01.2025
Dental Administrator Diploma -
Medix College
01.2017
Social Services Program -
George Brown College
01.2011
Skills
- People oriented
- Excellent professional communication skills
- Proficient in Dentrix software
- Proficient in Abeldent software
- Accurate record maintenance
- Effective in collecting and organizing information
- Proven ability to handle multiple competing priorities
- Consistently punctual
- Excellent attendance record
- Phone and email etiquette
- Dental terminology
- Excellent attendance record
Timeline
Dental Receptionist
Hamilton Pediatric Dental Care
10.2023 - 01.2025
Dental Receptionist
Pathways Dental Care
06.2020 - 05.2021
Hygiene Coordinator
Dr. Wojcicki and Dr. Kohli
05.2020 - 09.2022
Dental Receptionist
OMG Perio
12.2018 - 06.2020
Dental Receptionist
Hope Dental Group
01.2017 - 12.2019
Social Services Program -
George Brown College
Certificate - WHIMS and IPAC
Dental Administrator Diploma -
Medix College
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