Celeste Holness
North York,Ontario
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Arlington Dental Arts
09.2023 - 05.2024
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient billing processes for timely, accurate payments.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Contributed to increased new patient acquisition through referrals from satisfied existing clients as a result of exceptional customer service skills.
- Coordinated marketing efforts for the dental practice, including social media updates and promotional materials, contributing to increased brand awareness and patient engagement.
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
Retail Associate
Dollarama
01.2018 - 01.2020
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Helped maintain the store''s online presence, updating product listings and responding to customer inquiries through various digital channels.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Logged reports, expenses, receipts, and sales in company database.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier
Shoppers Drug Mart
02.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Front Desk Reservations
Yorkdale Inn
01.2019 - 01.2021
- Provided coverage at the reception desk during breaks or absences, ensuring continuous front-office support for clients and colleagues alike.
- Worked closely with front desk staff to confirm guest reservations and provide assistance when needed, fostering teamwork across departments.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Provided excellent customer service at the front desk, greeting visitors warmly and directing them to appropriate staff members or resources.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing inquiries.
- Monitored inventory levels of office supplies and restocked as needed to maintain efficiency at the front desk area.
- Streamlined front desk operations for improved efficiency and customer service.
- Provided support during peak periods by efficiently managing front desk tasks such as reservations, inquiries, and phone calls.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Reduced waiting times for patients by efficiently managing front desk operations and coordinating with clinical staff.
Concessions Cashier
Scotiabank Arenas
09.2023 - 03.2024
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Used cash register to tender change and process cash and credit card payments.
- Used Software to keep running inventory of supplies.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Concessions Cashier
Live Nation
05.2023 - 10.2023
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Responded to customer complaints to help resolve issues.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Consistently provided friendly service to promote better customer engagement.
- Supported team members with various needs depending on customer influx and demand.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Adhered to alcohol service policies and procedures.
- Established rapport with new and recurring customers, remembering specific requests and providing specialty concessions for individuals.
- Assisted with training new employees on all aspects of concessions cashier duties, fostering a supportive work culture.
- Handled cash transactions accurately, ensuring proper accounting and minimal discrepancies.
- Developed solutions for observed deficiencies, garnering widespread customer appreciation.
Host and Server
Swiss Chalet
01.2019 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Pre Health Diploma - Pre Health Science
George Brown College
06.2023
Ontario Secondary School Diploma -
York Memorial Collegiate Institute
06.2021
Toronto Public Health
01.2021
01.2021
01.2020
Ontario Ministry of Labour
01.2019
Skills
- Grade 12
- Over 2 years Customer Service experience
- Ability to amplify voice when speaking with a large crowd of people
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- A strong-sense of teamwork and ability to execute programs
- Excellent verbal and written communication skills
- An outgoing personality and an enthusiasm for music and creating an amazing customer experience
- Educated on majority of the apple products
- Im able to achieve and surpass sales goals
- Available to work 30 hours a week
- Flexible and able to work holidays, nights and weekends
- Evidence of reliable work habits and good attendance record
- Follow up calls
- House keeping around the clinic
- Update patient charts
- Stock and clean
- Charting
- Six years of customer service and one year of patient face to face care
- Experience working as an receptionist at a dentist
- Scheduling staff
- Microsoft
- Experience with handling cash
- Customer care
- Relationship Building
- Customer Relationship Building
- Networking
- Sales process
- Sales management
- Sales strategy development
- Negotiation
- Complaint Handling
- Up-selling
- Closing Techniques
- Account Management
- Customer Service
- Product and service knowledge
- Interpersonal communication skills
- Sales expertise
- Customer Needs Assessment
- Complex Problem-Solving
- Performance Tracking
- Insurance product knowledge
- Goal-oriented mindset
- Policy analysis
- Claims Management
Accomplishments
- Trained and mentored 10 employees.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Updated and maintained company database to reflect current and accurate client records for more than 100 accounts.
- Documented and resolved issues which led to great success .
Relevantexperience
- Guest service skills:
- Reported to work well groomed, in a clean, proper uniform, and at all times practices good personal hygiene.
- Operated the front office computer systems, posts all guest charges and payments incurred during shift, and balanced shift totals, by department, to back up documents.
- Prepared guest keys using key envelopes.
- Ensured all guest registration cards are correctly completed and filed by room number.
- Checked guests in: greets guest, gets name, finds reservation, room type etc. Confirms room rate with guest, checks authorization of credit card.
- Balanced and audits for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
- Communicated with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Responded to any questions, provides maps and information as needed such as local restaurants, entertainment and attractions.
- Performed check out tasks: including confirming billing, taking payment, asking for future reservations and printing receipts.
- Took reservations on the phone.
- Maintained cashier float as supplied, provides currency exchange for guests and prepares cash deposit. Reports any overages and shortages on a daily basis.
- Follows rules and regulations of the hotel.
- Performs additional duties assigned by Management
- Dental receptionist-
- Stock up and keeping the office clean
- Welcome patients
- Update files and book appointments for clients
- Setting up treatment rooms
- Answering phone calls and emails
- CELESTE HOLNESS Page 2
- Customer Service Skills:
- Acknowledge customer’s presence by having eye contact and greeting with a smile
- Interacted with customers by providing menu options and offering meal suggestions
- Excellent reputation with customers as a competent, knowledgeable and helpful
- Professional
- Handled all visa/debit and cash transactions accurately
- Cashed out and balanced till at end of shift
- Serve food and drink to customers competently and efficiently
- Set tables, replenished condiments and other supplies at tables and serving areas
- Cashier Skills:
- Operated cash register by scanning items across electric scanner and handled cash transactions and ensured that customer received accurate change and receipt
- Excellent reputation with customers as a competent, knowledgeable and helpful professional
- Interacted with customers in a courteous manner and respond to customer inquiries and concerns
- Handled all visa/debit and cash transactions
- Refunded defective merchandise
- Increased sales for an employer by 30% and as a result received a Sales Achievement Award
Languages
English
Full Professional
Timeline
Dental Receptionist
Arlington Dental Arts
09.2023 - 05.2024
Concessions Cashier
Scotiabank Arenas
09.2023 - 03.2024
Concessions Cashier
Live Nation
05.2023 - 10.2023
Cashier
Shoppers Drug Mart
02.2022 - 07.2023
Front Desk Reservations
Yorkdale Inn
01.2019 - 01.2021
Host and Server
Swiss Chalet
01.2019 - 01.2022
Retail Associate
Dollarama
01.2018 - 01.2020
Pre Health Diploma - Pre Health Science
George Brown College
Ontario Secondary School Diploma -
York Memorial Collegiate Institute
Toronto Public Health
Ontario Ministry of Labour
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