Gulruh Egamova

• Verify client eligibility in accordance with federal guidelines and current database.
• Assisted in reducing project delays with timely procurement of materials and resources.
• Aided in resolving issues efficiently by acting as a liaison between newcomers and management personnel.
• Supported efficient construction processes by coordinating deliveries and managing inventory onsite.
• Enhanced satisfaction through prompt resolution of queries related to site activities or documentation requirements.
• Monitored and directed incoming mail and prepared outgoing mail.
• Coordinated and scheduled meetings and appointments to keep organization running smoothly.
• Maintained a well-organized filing system to ensure easy access to important records and documents.

Respond to all telephone calls.
Schedule appointments, re-direct calls, answer questions related to the services provided in the community.
Assist clients and visitors.
Conduct registration sessions.
Verify client eligibility in accordance with federal guidelines and current database.
Assist with the preparation of reports, presentation materials and general correspondence.
File and complete photocopying as required.
Maintain proper, confidential records management and retrieval system.
Prepare monthly, quarterly and annual statistics.

Sort and distribute incoming mail and prepare outgoing mail.
Order and maintain supplies and other resources, as required.

• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
• Helped patients complete necessary medical forms and documentation.
• Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
• Completed patient referrals to other medical specialists.
• Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
• Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
• Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
• Expedited appointment scheduling through effective utilization of office management software systems.
• Contributed to increased new patient acquisition through referrals from satisfied existing clients as a result of exceptional customer service skills.
• Performed various administrative tasks by filing, copying and faxing documents.