Petar Slatinac
Ottawa,ON
Summary
Highly efficient and detail-oriented Dental Receptionist with a Bachelor’s in Healthcare Administration and over 3 years of experience in fast-paced dental practices. Skilled in scheduling, patient record management, and insurance verification while ensuring compliance with Ontario’s PHIPA guidelines and Quebec’s updated privacy legislation (Law 25). Dedicated to delivering a welcoming patient experience, streamlining administrative processes, and contributing to the overall success of the dental practice.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Clinic Dentaire-Dr. Rosita Agharazii
01.2019 - 03.2024
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
Bachelor of Science - Healthcare Administration
University of Ottawa
Ottawa06-2018
Skills
- Customer Service: Friendly and professional approach ensuring patient comfort and satisfaction
- Organizational Skills: Ability to multitask effectively in a fast-paced environment with excellent attention to detail
- Communication: Strong verbal and written communication skills for effective liaison with patients and dental staff
- Software Proficiency: Experienced in Abeldent, Microsoft Office Suite, and other dental practice management systems
- Administrative Expertise: Skilled in managing phone systems, appointment scheduling, patient registration, and billing processes
- Team Collaboration: Works effectively with dental professionals to maintain a seamless patient flow and efficient office operations
- Insurance Verification & Claims Processing: Proficient in verifying patient insurance coverage, obtaining pre-authorizations, and accurately processing claims, ensuring timely reimbursements and streamlined billing
- Patient Record Management : Skilled in maintaining complete and accurate patient records
Languages
Fluent in English
Native or Bilingual
Fluent in French
Native or Bilingual
Timeline
Dental Receptionist
Clinic Dentaire-Dr. Rosita Agharazii
01.2019 - 03.2024
Bachelor of Science - Healthcare Administration
University of Ottawa
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