Jessica Ritchie
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Conestoga Dental
Brampton
08.2022 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Called patients for hygiene recalls, and re-scheduled pending appointments.
Dental Receptionist
Heritage House Dental
Mississauga, ON
12.2019 - 08.2022
- Improved billing accuracy by verifying insurance coverage and updating patient financial records.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Promoted the "Sugar Bugz Be Gone'' program to parents with small children.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Dental Receptionist
Steeles McLaughlin Family Dentistry
Brampton, ON
03.2019 - 12.2019
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Collected payments in the form of cash, credit and debit.
- Contacted patients to rebook any cancelled appointments, and called to book hygiene appointments.
Dental Receptionist
Sunnyview Dental
Georgetown, ON
05.2018 - 07.2018
- Cleaned the office on assigned days
- Filed away patient paperwork
- Performed opening and closing duties
- Billed patients for their service, scheduled next appointment.
- Contacted patients for appointment reminders in the form of phone call, e-mail, and text messages.
Education
Diploma - Medical Office Assistant
TrIOS College
Brampton, ON04.2018
High School Diploma -
Georgetown District High School
Georgetown, ON06.2011
Skills
- Microsoft Word, Excel, Powerpoint
- Typing of 45 WPM
- Phone Etiquette
- Loyal, reliable, dependable, and hard working
- Knowledgeable in hygiene schedule building
- Proficient in ABELDent, and Open Dental software
- Proficient in dental billing
Timeline
Dental Receptionist
Conestoga Dental
08.2022 - Current
Dental Receptionist
Heritage House Dental
12.2019 - 08.2022
Dental Receptionist
Steeles McLaughlin Family Dentistry
03.2019 - 12.2019
Dental Receptionist
Sunnyview Dental
05.2018 - 07.2018
Diploma - Medical Office Assistant
TrIOS College
High School Diploma -
Georgetown District High School