Jessica Ritchie
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Conestoga Dental
08.2022 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Called patients for hygiene recalls, and re-scheduled pending appointments.
Dental Receptionist
Heritage House Dental
12.2019 - 08.2022
- Improved billing accuracy by verifying insurance coverage and updating patient financial records.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Promoted the "Sugar Bugz Be Gone'' program to parents with small children.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Dental Receptionist
Steeles McLaughlin Family Dentistry
03.2019 - 12.2019
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Collected payments in the form of cash, credit and debit.
- Contacted patients to rebook any cancelled appointments, and called to book hygiene appointments.
Dental Receptionist
Sunnyview Dental
05.2018 - 07.2018
- Cleaned the office on assigned days
- Filed away patient paperwork
- Performed opening and closing duties
- Billed patients for their service, scheduled next appointment.
- Contacted patients for appointment reminders in the form of phone call, e-mail, and text messages.
Education
Diploma - Medical Office Assistant
TrIOS College
Brampton, ON04.2018
High School Diploma -
Georgetown District High School
Georgetown, ON06.2011
Skills
- Microsoft Word, Excel, Powerpoint
- Typing of 45 WPM
- Phone Etiquette
- Loyal, reliable, dependable, and hard working
- Knowledgeable in hygiene schedule building
- Proficient in ABELDent, and Open Dental software
- Proficient in dental billing
Timeline
Dental Receptionist
Conestoga Dental
08.2022 - Current
Dental Receptionist
Heritage House Dental
12.2019 - 08.2022
Dental Receptionist
Steeles McLaughlin Family Dentistry
03.2019 - 12.2019
Dental Receptionist
Sunnyview Dental
05.2018 - 07.2018
Diploma - Medical Office Assistant
TrIOS College
High School Diploma -
Georgetown District High School
Similar Profiles
Merin ManojMerin Manoj
Dental Assistant at Conestoga DentalDental Assistant at Conestoga Dental
Fidha KoduvayikkalFidha Koduvayikkal
Student Life Representative at Conestoga Students Inc. (CSI), Conestoga College, CanadaStudent Life Representative at Conestoga Students Inc. (CSI), Conestoga College, Canada
Noah NoltNoah Nolt
Grounds Crew Member at School Operations Services Group for the Conestoga Valley School DistrictGrounds Crew Member at School Operations Services Group for the Conestoga Valley School District
Joanna WhiteJoanna White
Dental Receptionist at Pleasant Pediatric DentistryDental Receptionist at Pleasant Pediatric Dentistry
Aliyah ColonAliyah Colon
Dental Receptionist at Hampshire Meadow DentalDental Receptionist at Hampshire Meadow Dental