DAWN KRIZBERLINE A. PEREZ
Calgary,Canada
Summary
Customer service professional with over 5 years of experience supporting diverse clients in financial, administrative, and registry environments. Recognized for resolving issues quickly, maintaining accuracy in high-volume transactions, and delivering a seamless customer experience. Passionate about helping Albertans through clear communication, problem-solving, and a strong commitment to service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registry Agent
Shawnessy Licence & Registry Ltd.
04.2024 - Current
- Processed 160+ types of registry transactions daily with accuracy and compliance under tight deadlines.
- Maintained a 98% customer satisfaction rate through efficient issue resolution and clear communication.
- Ensured compliance with Alberta regulations while handling confidential client data.
Food Service Worker
The Chopped Leaf
08.2023 - 12.2023
- Prepared ingredients and assembled customer orders across dine-in and delivery channels (SkipTheDishes, Uber Eats).
- Built friendly customer relationships, increasing repeat orders and positive feedback.
- Maintained food safety and cleanliness standards in a fast-paced environment.
Client Service Associate
BDO Unibank
02.2019 - 07.2023
- Handled complex financial transactions and resolved customer concerns related to deposits, foreign exchange, and ATM discrepancies.
- Strengthened client trust by ensuring 100% adherence to compliance and security regulations.
- Achieved BDO’s Top Referrer and Circle of Excellence awards for exceptional service delivery.
Administrative Staff
BDO Unibank Inc.
03.2015 - 01.2019
- Managed client documentation, correspondence, and data entry with high attention to accuracy.
- Supported service improvement initiatives through proactive problem-solving and workflow efficiency.
- Collaborated with internal teams to enhance client satisfaction and retention.
- Relocation and Certification Period (Jul 2023 – Apr 2024): Relocated to Canada and completed Alberta Registry certification courses, enhancing knowledge in local compliance and client service standards.
Education
Bachelor of Science - Business Administration, Marketing Management
College of The Holy Spirit
Tarlac City, Tarlac03.2015
Skills
- Customer Service
- Client Relations
- Issue Resolution
- CRM Systems
- Microsoft Office
- Google Workspace
- POS Systems
- Data Entry
- Documentation
- Compliance
- Communication
- Team Collaboration
Certification
- Basic General Registries
- Freedom of Information & Protection of Privacy Act in Alberta
- Notaries and Commissioners Act Pt 2
- Alberta Health Care Insurance Plan
- BDO Insurance’s Top Referrer
- BDO’s Circle of Excellence Awardee
Timeline
Registry Agent
Shawnessy Licence & Registry Ltd.
04.2024 - Current
Food Service Worker
The Chopped Leaf
08.2023 - 12.2023
Client Service Associate
BDO Unibank
02.2019 - 07.2023
Administrative Staff
BDO Unibank Inc.
03.2015 - 01.2019
Bachelor of Science - Business Administration, Marketing Management
College of The Holy Spirit