Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anne Croome

Airdrie,Alberta

Summary

Proven track record in enhancing customer relationships and streamlining operations, evidenced by my tenure at Cel-Com Systems Ltd. Excelled in client confidentiality and teamwork, significantly reducing administrative errors and improving office efficiency. Skilled in data entry and maintaining high levels of client satisfaction, my approach consistently delivers results beyond expectations.

Overview

25
25
years of professional experience

Work History

Registry Agent

Airdrie Registry
05.2024 - Current
  • Stayed current on regulatory changes affecting vehicle registrations, attending workshops or seminars as needed for ongoing professional development.
  • Reduced wait times by effectively prioritizing tasks and managing daily workloads.
  • Contributed to team goals by sharing expertise and knowledge with colleagues when requested or identified as beneficial in supporting their work performance.
  • Handled difficult situations calmly, demonstrating professionalism while resolving disputes or addressing customer complaints effectively.
  • Provided exceptional level of customer service by returning calls promptly and answering questions.
  • Developed rapport with customers through courteous interactions, resulting in positive feedback from clients about their experiences at the registry office.
  • Maintained data integrity, conducting regular audits of registration records to identify discrepancies or inaccuracies.

Office Manager and Bookkeeper

Cel-Com Systems Ltd
09.1999 - 02.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.

Office Administrator

Langley Gymnastics Foundation
08.2017 - 09.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Informed athletes and families of appropriate products and classes available to increase program attendance and retail sales
  • Processed payments for recreation and competitive athletic programs and gear.

Real Estate Agent

Homelife Benchmark Realty
03.2014 - 10.2014
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Attended in office training program for new realtors

Education

Real Estate

Sauder School of Business
Vancouver, BC
11.2013

Bookkeeping Specialty

Academy of Learning College
Abbotsford, BC
05.2001

Legal Office Assistant

Kwantlen Polytechnic University
Langley, BC
06.1999

High School Diploma -

Brookswood Secondary School
Langley, BC
06.1998

Skills

  • Customer Relationship Building
  • Strong Organization
  • Written and verbal communication
  • Goal Setting and Achievement
  • Data entry proficiency
  • Invoicing
  • Client Confidentiality
  • File Maintenance
  • Teamwork and Collaboration

Languages

English
Full Professional

Timeline

Registry Agent

Airdrie Registry
05.2024 - Current

Office Administrator

Langley Gymnastics Foundation
08.2017 - 09.2018

Real Estate Agent

Homelife Benchmark Realty
03.2014 - 10.2014

Office Manager and Bookkeeper

Cel-Com Systems Ltd
09.1999 - 02.2024

Real Estate

Sauder School of Business

Bookkeeping Specialty

Academy of Learning College

Legal Office Assistant

Kwantlen Polytechnic University

High School Diploma -

Brookswood Secondary School

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Anne Croome