Kyra McDonald
Calgary,AB
Summary
Reliable Registry Agent dedicated to providing high level of support when corresponding and speaking with customers. Efficient professional skilled tackling multiple administrative tasks and remaining polished in all types of situations. Personable agent with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
5
5
years of professional experience
Work History
AMA / Registry Agent
09.2022 - Current
- Working on the counter providing all basic registry needs
- EX Marriage licenses, Alberta Heath, Registrations, Drivers Licenses
- Providing excellent customer service to all of our members
- Helping in travel when needed doing passport photos and International Drivers permits
- Doing anything membership related including selling to customers the perks of having an AMA membership
- Exceding my quarterly targets of transactions and survey results
- Frequently hoping on the phone for a few hours when lines in the centre are short
- Constantly navigating though many different government systems
- Have taken exams and been certified On Vital Statistics, Alberta Health Care, Land Titles, and to become a Commissioner Of Oaths.
Swimco / Key Holder Leader
03.2022 - 08.2022
- Computed sales prices, total purchases and received and processed cash and credit payment
- Answered questions regarding store and merchandise
- Had to open and close the store, as well as be in charge of the store and employees if no managers were in
- Greeted customers and ascertained what each customers wants and needs
- Inventoried stock and requisitioned new inventory
- Described merchandise and explained use, operation and care of merchandise to customers
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Ecco Shoes / Key Holder Leader
09.2021 - 04.2022
- Recommended, select and help locate and obtained merchandise based on customer needs and desires
- Answered questions regarding store and merchandise
- Arranged and display merchandise to promote sales
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Placed special orders, submitted online orders or contacted other stores to find desired items
- Greeted customers and ascertained what each customer wanted and need.
Calgary Minor Soccer Association / Event Staff Member
07.2018 - 08.2021
- Being apart of the event staff for CMSA has always been very fun, it is a super fun environment where we run soccer tournaments for the kids, set up everything and take everything down at the end of the day or at the end of the weekend if it was a longer tournament
- I would also help with taking the kids id photos for their soccer cards for a few shifts every year
- I would also help sell merchandise at any tournaments that we were
Oxford Properties / Santa's Helper
11.2019 - 12.2019
- During my month or so working at the Santa set in SouthCentre mall we had three different stations, which would change almost every shift
- The first one where I worked most often was at the front desk making time reservations for families as well as letting them into the line when their time to see santa had arrived
- The second station was taking the families picture orders and delivering them to the photographer as well as helping santa and the photographer as needed, and the last station was the checkout but at the time I was not old enough to work there.
Education
High School Diploma -
Lord Beaverbrook High School
Calgary, AB06.2021
Skills
- Sales Development
- Cash Register Operation
- Excellent communication skills
- Outgoing personality
- Team player mentality
- Customer and service-oriented
- Document Proofreading
- Telephone Etiquette
- Information Protection
- Analytical and Critical Thinking
- Data Entry
- Call Flow Maximization
References
Available upon request
Languages
English
Professional Working
Timeline
AMA / Registry Agent
09.2022 - Current
Swimco / Key Holder Leader
03.2022 - 08.2022
Ecco Shoes / Key Holder Leader
09.2021 - 04.2022
Oxford Properties / Santa's Helper
11.2019 - 12.2019
Calgary Minor Soccer Association / Event Staff Member
07.2018 - 08.2021
High School Diploma -
Lord Beaverbrook High School
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