Shona Forristal

• Responsible for preparing and filing documents in both Supreme Court and Provincial Court ensuring each document is thoroughly checked over for any errors or omissions.

• Keeping up to date with current practice directions and rules set out by the Courts to ensure that documents are correctly filed in a timely manner.

• Answering client queries by both telephone and e-mail.

• Specialized in “Out of Area” work for smaller registries in BC - Handling both the document preparation and the logistics behind getting documents to their required destination by strict deadlines.

• Maintain relationships on behalf of the company with third-parties such as couriers and registry agents outside of Vancouver/British Columbia.

• Invoicing clients in adherence to their individual requirements and obtaining credit card information for pre-authorizations.

• Enhanced communication to clients by providing clear and concise information on registry requirements and procedures.
• Completing the cash book on a daily basis to ensure all cheques have been allocated correctly.

• Acted as the intermediary between clients and insurance companies - advised clients on queries concerning policy coverage and insurance market trends.

• Developed a keen eye for detail and expanded on written and verbal communications.

• Responsible for negotiating terms and conditions of placement with underwriters and obtaining quotes for non standard risks.

• Part of the Renewal and New Business sales teams – responsible for growth and retention of the company’s book of business.

• Identified new business opportunities by the means of cross selling to existing clients to meet new business targets.

• Developed strong relationships with underwriters, effectively negotiating coverage options and rates on behalf of clients.
• Worked closely with the QA department - ensuring all regulatory procedures are followed.

• Responsible for taking clear and concise notes in lectures and tutorials for students with disabilities.
• Demonstrated excellent literacy, communication and organizational skills to ensure students with disabilities had adequate access to course material.

• Enhanced customer satisfaction by providing attentive, efficient service in a fast-paced environment.
• Increased repeat business by establishing rapport with guests and remembering personal preferences.
• Team Leader at large events – responsible for making sure all staff members are operating at a proficient level.
• Managed opening and closing duties including restocking bar items and counting the cash register.
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