Davonia Smith
330 Broad St, Bedford ,NS
Summary
Business Administrative professional with a recently completed BBA from the University of Prince Edward Island, combining academic training with hands-on workplace contributions. Experienced in managing financial transactions, maintaining accurate records, coordinating daily operations, and supporting team objectives across hospitality, customer service, and administrative settings. Demonstrated ability to streamline processes, resolve issues efficiently, and communicate effectively with clients, colleagues, and stakeholders. Skilled in applying business principles to practical challenges, including scheduling, data analysis, and operational support. Committed to contributing to organizational success by delivering reliable, detail-oriented, and professional support in corporate and administrative environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Swissport & WestJet
Halifax, Nova Scotia
06.2025 - Current
- Inspected and verified passenger documentation, issued boarding passes, and assisted travelers affected by flight disruptions, ensuring seamless passenger experience.
- Managed baggage processes including tagging, handling, and calculating applicable fees, while also ensuring timely boarding and retrieval of gate-checked items.
- Assisted passengers throughout check-in, departure, and arrival procedures, with special attention to individuals requiring additional support such as unaccompanied minors, VIPs, and those needing wheelchair assistance.
- Delivered exceptional customer service by managing reservations, troubleshooting itinerary issues, supporting self service kiosks, and maintaining professional composure during disruptions to uphold brand reputation and safety standards.
Host
Redwater Rustic Grille
Charlottetown, Prince Edward Island
10.2024 - 05.2025
- Extended a warm and professional greeting to guests upon arrival while managing reservations and assigning tables to optimize seating flow and guest satisfaction.
- Coordinated seating logistics for large parties and prioritized special accommodation requests to ensure comfort and a seamless dining experience.
- Addressed guest concerns and complaints with professionalism and composure, facilitating swift resolution to maintain high satisfaction levels.
- Communicated guest preferences including allergies and special requests to servers, kitchen staff, and management to enable personalized service.
- Maintained front of house appearance by ensuring host podium, entryways, and seating areas remained clean, organized, and welcoming throughout all service hours.
Guest Service Representative/Front Desk Night Auditor
Rodd Crowbush Golf & Beach Resort
Charlottetown, Prince Edward Island
05.2024 - 10.2024
- Delivered exceptional guest service by efficiently handling check-ins, check-outs, reservations, and special requests while maintaining a welcoming environment.
- Processed guest payments, balanced cash drawers, and accurately maintained account records to ensure smooth financial operations.
- Coordinated with housekeeping and maintenance teams to guarantee timely room readiness and quick resolution of service issues.
- Performed nightly audits by reconciling daily transactions, preparing financial reports, and ensuring accuracy of guest folios and revenue summaries.
- Responded promptly to guest inquiries and concerns, providing solutions and information to enhance overall guest satisfaction.
Telephone Based Market Researcher
Vision Research INC
Charlottetown, Prince Edward Island
03.2021 - 12.2023
- Conduct telephone-based surveys with precision and professionalism, adhering to established protocols.
- Gather and record accurate data from survey respondents, ensuring data integrity and reliability.
- Communicate effectively with survey participants, maintaining a courteous and respectful demeanor.
- Collaborate with team members to meet project goals and deadlines, contributing to the success of research initiatives.
- Operation Isolation- Followed up on individuals that are coming into PEI to ensure that they are adhering to the isolation requirements on behalf of the chief public health office
Seafood Processing Technician
Seafood 2000
Georgetown, Prince Edward Island
04.2022 - 06.2022
- Grade and package finished seafood products with precision and efficiency.
- Transport items for additional processing, storage, or shipment off-site, ensuring timely delivery.
- Support production needs by performing routine tasks using standard procedures and equipment.
- Safely operate equipment to prevent workplace hazards or injuries, maintaining a high standard of product quality.
Breakfast Attendant
Holiday Inn Express & Suits
Charlottetown, Prince Edward Island
03.2022 - 04.2022
- Greet customers courteously upon sight and offer assistance as needed.
- Respond promptly to guest inquiries and requests, resolving issues with efficiency and friendliness.
Bakery Associate
walmart
Charlottetown, Prince Edward Island
10.2021 - 01.2022
- Prepared, baked, packaged, and labeled bakery items according to company standards.
- Maintained cleanliness and organization in the bakery department to meet health and safety guidelines.
Secretary
SC Apartment Complex
Freeport, The Bahamas
03.2020 - 08.2020
- Provided administrative support by managing correspondence, answering inquiries, and accurately maintaining tenant records.
- Served as the primary point of contact for tenants by distributing notices, addressing concerns, and processing rent payments.
- Coordinated maintenance activities by logging repair requests, scheduling inspections, and ensuring common areas were properly maintained.
- Assisted with financial management by supporting budget preparation, processing invoices, and managing rent collections.
- Supported leasing operations by preparing documentation, tracking lease agreements, and ensuring compliance with property policies.
Receptionist
DC Technology
Nassau, The Bahamas
12.2019 - 01.2020
- Greeted, assisted, and directed customers to ensure a positive and welcoming experience.
- Supported sales efforts by answering product inquiries and assisting with transactions.
- Coordinated appointment scheduling for technical support services and product demonstrations.
Waitress/Hostess
The Office Bar & Lounge
Freeport, The Bahamas
06.2018 - 08.2018
- Greeted guests warmly, took orders accurately, and ensured a high level of customer satisfaction throughout the dining experience.
- Assisted with seating by guiding guests to tables, managing waiting lists, and coordinating reservations.
- Supported bartenders by serving non-alcoholic beverages and maintaining a clean and organized bar area.
- Collaborated with team members by assisting with cleaning tasks, processing payments, and supporting smooth service operations.
- Learned and applied best practices from experienced staff to continuously improve service skills and efficiency.
Education
BBA - Business Management
University of Prince Edward Island
Charlottetown, PE05.2025
High School Diploma -
Jack Hayward Senior High
Freeport, Grand Bahama, The Bahamas06-2019
Skills
- Knowledge of Property Management Systems
- Attention to Detail
- Conflict Resolution
- Project Management
- Data Analysis
- POS Expertise
- Time Management
- Telecommunication Systems
- Customer service
- Conflict resolution
- Time management
- Communication skills
- Team collaboration
- Problem solving
Certification
- Certified Guest Service Professional, BAHAMAHOST, 05/30/19
- AHLA Certification, American Hotel & Lodging Association, 04/20/18, Indefinite
- Bahamas Youth Leadership & Development Program, May 2018
Languages
English
Timeline
Passenger Service Agent
Swissport & WestJet
06.2025 - Current
Host
Redwater Rustic Grille
10.2024 - 05.2025
Guest Service Representative/Front Desk Night Auditor
Rodd Crowbush Golf & Beach Resort
05.2024 - 10.2024
Seafood Processing Technician
Seafood 2000
04.2022 - 06.2022
Breakfast Attendant
Holiday Inn Express & Suits
03.2022 - 04.2022
Bakery Associate
walmart
10.2021 - 01.2022
Telephone Based Market Researcher
Vision Research INC
03.2021 - 12.2023
Secretary
SC Apartment Complex
03.2020 - 08.2020
Receptionist
DC Technology
12.2019 - 01.2020
Waitress/Hostess
The Office Bar & Lounge
06.2018 - 08.2018
BBA - Business Management
University of Prince Edward Island
High School Diploma -
Jack Hayward Senior High
Similar Profiles
Vincent PullenVincent Pullen
Customer Service Agent at WestJet AirlinesCustomer Service Agent at WestJet Airlines
ISHU ISHU null
Lead Customer Service Representative at WestJet AirlinesLead Customer Service Representative at WestJet Airlines
Fataneh Zarnegar BakhtiariFataneh Zarnegar Bakhtiari
Customer Service Agent at WestJet airlinesCustomer Service Agent at WestJet airlines
Het PatelHet Patel
Salad Bar Clerk at Atlantic SuperstoreSalad Bar Clerk at Atlantic Superstore
Taryn MikkelsonTaryn Mikkelson
Activity Facilitator at Vivo for Healthier GenerationsActivity Facilitator at Vivo for Healthier Generations