Yasmin Tamara Vasquez Mussa

• Assisted customers with check-in procedures and baggage inquiries.
• Resolved passenger issues efficiently, ensuring positive travel experiences.
• Provided information on flight schedules, gate changes, and boarding processes.
• Supported ticketing operations through system updates and customer interactions.
• Collaborated with team members to maintain a smooth operational workflow.
• Learned company policies and procedures to handle customer inquiries effectively.
• Demonstrated adaptability in fast-paced environments while managing multiple tasks.
• Provided exceptional customer service with empathetic listening and effective problem-solving skills.
• Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
• Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
• Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
• Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
• Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
• Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
• Managing aircraft boarding and deplaning, preparing the aircraft for departure, and supporting gate operations.
• Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Participated in training programs to enhance product knowledge and customer service skills.
• Improved resolution time with effective problem-solving for customer complaints.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Sought ways to improve processes and services provided.

• Respond to and assist with inquiries regarding airport facilities, Airlines, the Edmonton International Airport service providers including Government agencies, Edmonton events, and tourism and travel information.

• Direct corporate or tenant phone calls accordingly.

• Assist passengers with their lost and found issues by interpreting their requests and documenting them as needed.

• Keep current on travel restrictions, services, and other travel related information.

• Provide support for tracking of different projects’ data by updating spreadsheets from information received through various resources.

• Analyzed credit data to assess risk and recommend lending decisions.
• Developed financial models to evaluate borrower creditworthiness and repayment capacity.
• Collaborated with cross-functional teams to streamline credit approval processes.
• Monitored trends in credit markets to identify potential risks and opportunities.
• Prepared comprehensive reports on credit assessments for management review.
• Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
• Attended credit-related training and conferences to stay informed about industry trends and developments.
• Collaborated with cross-functional teams for comprehensive client assessments, supporting informed decisionmaking.
• Gathered loan documentation for underwriting.

• Managed executive calendars, prioritizing meetings and optimizing scheduling efficiency.
• Coordinated travel arrangements, ensuring cost-effective solutions aligned with organizational policies.
• Streamlined communication processes among departments, enhancing information flow and collaboration.
• Prepared detailed reports and presentations, supporting decision-making for senior management initiatives.

Worked alongside the editor to plan, implement, and manage the publication schedule.

• Met with writers and agents to discuss the editorial and publication process

• Proofread manuscripts to identify any grammatical and spelling errors.

• Researched facts and news features to maintain accuracy.

• Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
• Enhanced executive productivity by efficiently managing schedules and appointments.
• Transcribed phone messages and relayed to appropriate personnel.
• Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.

• Coordinated export documentation and compliance to ensure adherence to international trade regulations.
• Managed shipment logistics, optimizing schedules for timely delivery and cost efficiency.
• Liaised with customs officials to resolve issues and expedite clearance processes.
• Developed and maintained relationships with overseas clients, enhancing communication and service quality.
• Assisted in expanding international market presence by researching new opportunities and potential clients.
• Boosted customer retention rates by providing exceptional service and support, resolving issues quickly and maintaining open lines of communication.
• Managed export orders, ensuring accurate packaging and timely delivery of products to global customers.
• Coordinated with sales team to maintain accurate product data for efficient order processing and customer service.
• Coordinated all sales activities and international trade shows and sales platforms.
• Represent the Winery in Major trade shows in North America.